Salesforce Architect & Salesforce Business Analyst *Full remote

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We have just open a new long term and full remote project. We want to collaborate with one Salesforce Architect and one Salesforce Business Analyst.The Salesforce Architect will be the responsible for the existing and future CRM tools in the company from a technical standpoint.The purpose of this role is to manage the day to day running of the CRM platform (provide BAU administration) in house (based on Salesforce) including system administration, support and continuous improvement to empower a more customer-oriented organization and to extract the maximum value for the current technological stack.He/she acts as a bridge between Customer/Marketing professionals, the CRM system vendors and the rest of the IT team in understanding stakeholder requirements and ensuring that technical development of CRM tools, including sales, service, marketing, social … or any other clouds and technologies meet Customer/Marketing areas business needs.He/she communicates with various stakeholders and ensures that interdependent Customer/Marketing-IT projects are working to feasible deadlines.He/she owns the technological part of the implementation projects and acts as a technical product owner of the already implemented systems.At the end, he/she is responsible for further development of a single source of comprehensive, consistent and high-quality customer data and its use to enhance system processes and procedural workflow. Tasks:Participates and provides sound input to the CRM technological platforms (sales, service, marketing automation, social, … ) selection processes in the company.Responsible for the technical workstreams of the customer oriented technological platforms (CRM, CX, … ) selected by the company.Responsible for daily oversight, documentation, implementation, and execution of processes and technology used to support CRM and customer oriented technological platforms for all global users.Accountable for maintaining all CRM technological platforms and systems including the interfaces with other current or new corporate systems. Owns systems changes such as version upgrades, added functionality, and new implementations associated with customer related applications.Supports the salesforce instance management, data & meta-data control, source code control and documentation update, performance monitoring and backup.Serve as domain specialist for CRM technological platforms to assist with design and delivery of training programs in support of CRM related processes and provide organizational change support.Manage the pool of experts and apply project management practices for tracking the evolution of the initiatives.Research and recommend quantitative and qualitative analysis of data from CRM platforms to design and maintain sophisticated reports for internal auditing, daily operation, end-user information requests, and metrics reporting.Prepare quarterly, annual and ad-hoc reports regionally and globally.Partner cross-functionally with global teams, Customer/Marketing and IT, and vendors to solve issues and improve customer related processes and procedures.Effectively communicate understanding of the customer data, reporting requests and business needs to proactively research solutions and provide suggestions for improvement.Research industry trends, standard methodologies and review current processes to effectively provide company customer-based analysis or recommendations and implement potential improvements.Handle highly confidential information with the utmost discretion.Support the application of any corporate or local data compliance regulation/data privacy policies over the customer platform. What are we looking for:Education:Degree in computer science, computer engineer or equivalent experience.Languages:English: FluentExperience:Minimum of 5 years of professional experience in related position required.Experience working across the full Salesforce project lifecycle from analysis, design, testing to implementationDemonstrable experience supporting and maintaining Salesforce.com CRM applications i.e. SalesCloud, Service Cloud, Social Cloud or Marketing cloud.Proven track of Salesforce administration and configuration and change management.Deep knowledge in at least one of the following Salesforce Clouds: Sales, Social, Marketing or Service.Experience designing/implementing customer journeys in Salesforce based on functional use cases.Experience managing Salesforce roles, profiles, sharing rules, workflows, and groups.Experience building Salesforce solutions using configuration & coding is required.Experience with data integration between APIs (Application Programming Interfaces) required.Experience building custom reports and dashboards.Demonstrable ability to work independently and in a team setting.Must be capable of working under tight time constraints and with multiple priorities.Ability to: Plan, organize and document complex CRM systems design activities and to configure CRM technological platforms to be consistent with data privacy policies/procedures; communicate technical/complex information both verbally and in writing; establish and maintain cooperation, understanding, trust and credibility; perform multiple tasks concurrently and respond to emergency situations effectively. Others:Certifications on Salesforce preferred as salesforce certified administrator or other.Any other customer related education program.Experience with other CRM systems (such as Dynamics) a plus.Experience with data visualization tools, a plus.Attention to detail, ability to understand up and downstream data flow, excellent analytical skills and creative problem-solving abilities.Highly organized and able to multi-task and prioritize effectively.Excellent verbal, written, listening, and interpersonal skills.Proficiency in Microsoft Office, to include Excel, Word, Access and Outlook.Travel opportunities may exist in the future.Customer analysis capabilities a plus.Utilization of new functions from Salesforce.comApex coding & Lightning Component development.Knowledge of payment processing/accounting.Software development and Object orientated programming languages. What do we offer:Long term freelance collaboration / Perm ContractFull remoteFleixibilityhigh tech environment