IT Service Desk Analyst

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Our Customer is creating a new team of 8 IT Service desk analyst's to be based in Newport reporting into the Service Delivery Manager. The team will cover a 24/7 IT support desk supporting EMEA regions (Europe, Middle East & Africa). Must be flexible with working patterns, 4 on 4 off rota covering days and nights of 10 hour shifts. The assignment will be to support with work loads until the permanent team are in place. Client DetailsOur client are a leading business in their field whom are growing exponentially. DescriptionThe IT Service Desk Analyst will:Provide first line helpdesk and end user support to staff, clients and visitors Assist in the care and maintenance of computing, network and office equipment Diagnose and troubleshoot technical issues with software and hardware Prioritise, log and track multiple issues through to resolution, within agreed time limits Properly escalate unresolved issues to appropriate teams To install and configure software applications Be the link between our internal customers and IT department Proven work experience as a Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of applications, computers, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Active Directory, Azure and Office 365 Cyber security, Antivirus & Firewalls Troubleshooting, Incident, Change and Asset Management frameworks (ITIL) Strong prioritisation and organisation skills with the ability to handle multiple tasks at once ProfileThe successful IT Service Desk Analyst:Able to work under pressure and manage multiple projects. 1+ years (s) experience in a similar helpdesk environment. Excellent customer service skills. Experience in a wide range of technologies. Excellent written and oral communication skills. Working within an ITIL environment. Preferably holding a current qualification. Technical qualifications such as Comptia A+, Network + would be advantageous. Experience of Agile methodologies would an advantage. Ideally live local to Newport for commuting, parking available on site. Job OfferGreat day rate between £140 - £150 (Inside IR35).Working hours: 4 days on 4 days off consisting of 10 hour shifts, 24/7 weekly rota including days and nights. All positions are available to start in September.Parking available on site in Newport.