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IT Service Desk Analyst's

Premium Job From Michael Page
Recruiter: Michael Page
Listed on: 2nd September
Location: Newport
Salary/Rate: £22,000 - £30,000
Type: Permanent
Start Date: ASAP

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Our Customer is creating a new team of 8 IT Service desk analyst's to be based in Newport. All vacancies will cover a 24/7 IT Service desk which will support EMEA regions. Must be flexible with working hours, 4 on 4 off rota. There are 8 vacancies available.

Client Details

Our client are a leading business in their field whom are growing exponentially.


The IT Service Desk Analyst's will:

  • Provide first line helpdesk and end user support to staff, clients and visitors
  • Assist in the care and maintenance of computing, network and office equipment
  • Diagnose and troubleshoot technical issues with software and hardware
  • Prioritise, log and track multiple issues through to resolution, within agreed time limits
  • Properly escalate unresolved issues to appropriate teams
  • To install and configure software applications
  • Be the link between our internal customers and IT department
  • Proven work experience as a Support Engineer or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of applications, computers, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Active Directory, Azure and Office 365
  • Cyber security, Antivirus & Firewalls
  • Troubleshooting, Incident, Change and Asset Management frameworks (ITIL)
  • Strong prioritisation and organisation skills with the ability to handle multiple tasks at once


The successful IT Service Desk Analyst's:

  • Able to work under pressure and manage multiple projects.
  • 1+ years (s) experience in a similar helpdesk environment.
  • Excellent customer service skills.
  • Experience in a wide range of technologies.
  • Excellent written and oral communication skills.
  • Working within an ITIL environment. Preferably holding a current qualification.
  • Technical qualifications such as Comptia A+, Network + would be advantageous.
  • Experience of Agile methodologies would an advantage.
  • Ideally live local to Newport for commuting, parking available on site.

Job Offer

The Service Desk Analyst's will be offered:

Salary ranging between £22,000 - £30,000 per annum

24/7 weekly rota including days and nights, 4 days on 4 days off consisting of 10 hour shifts

Shift allowances to be confirmed

Great benefits package

New team, offering great opportunity, progression and learning new skills