Zendesk (or similar ticketing software) Consultant

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Ticketing Software Consultant with advanced administration experience, that can also do scripting with SQL and/or Python, for workflow automation and to extract large sets of data, and design of ETL flow.Be part of Presales / Solution Design team working on Contact Center opportunities assisting the core solutions team in driving Zendesk / Cloud requirements based on the client's inputs and Solution requirement.Client DetailsGlobal Consulting FirmDescription· Experience in building solution and implementing CCaaS· Configure, maintain and restructure the Zendesk infrastructure for multiple clients to ensure it is constantly optimized for our teams and customers· Manage and automate the user lifecycle management workflow for all CX tools Identify and troubleshoot any CX software performance issues· Serve as the liaison to Zendesk for technical issues· Maintain expert-level understanding of all Zendesk features, enhancements, changes and releases· Support ticket automation efforts creating effective workflows in ZendeskProfile· Zendesk (or similar ticketing software) advanced administration experience· Working knowledge of Developer tools including Zendesk apps and APIs· Experience in scripting with SQL and/or Python, for workflow automation and to extract large sets of data, and design of ETL flows· Proven ability to understand business processes and translate business requirements into application functionality· Zendesk certification preferred· Minimum 4 to 5 years of consulting experience or other relevant experience related to successful delivery of Contact Center Technology Solution involving Amazon Connect for opportunities as part of Presales solutions team· Minimum 10 to 12 years of experience working in multi-client BPO provider with Contact Center Technology platforms predominantly having worked on Zendesk and platforms like, ServiceNow, and any other CRM platforms with additional experience is cloud platformsJob OfferProfessional development. Accelerated career progressionflexible benefits package