1st Line Service Desk Analyst

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If you have 1+ years experience supporting core Microsoft technologies this is an excellent route into the civil service in a organisation that offer great career progression.Knowledge of Active Directory, Windows 10, Office 365 and basic netowkring fundamentals would be a great start, my client will offer training into the wider Azure estate as they develop their cloud offering.Client DetailsMy client is a growing government organisation based in North Bristol - they require a 1st Line Service Desk Analyst to join them on a permanent basis. DescriptionProviding outstanding 1st line technical support in a timely manner to required standards.Monitoring and managing support tickets from start to timely conclusion to required standards. Prioritising, escalating and progressing accordingly.Monitoring and coordinating flow of tickets through the Service Desk ticketing system to ensure all tickets are managed, resolved or escalated in line with processes and expected standards.Working closely with 2nd line colleagues as needed to resolve issues.End user systems administration.Setting up, configuring and deploying laptops and desktops.Undertaking standard Service Desk tasks included but not limited to processing new staff, leaving staff, requests, procurement, hardware/software audit and equipment recovery, preparation and provision of new equipment, warranty repair management etc.ProfileExcellent customer service skills.1+ years' experience in an IT Service Desk role Strong written and verbal communication skills Highly motivated, pro-active team player but also able to work very effectively autonomously.Motivated with a willingness to learn and tackle challenging problems and situations.Daily checks as required within scope of role.Willingness to share skills, knowledge and experience, and develop alongside 2nd line colleagues.Ensuring company and IT policies and procedures are followed at all times.Demonstratable appreciation and any experience of as many of the following as possible (training will be provided where required):End-user administration tasks (Active Directory)Mobile device and phone setup and support (Samsung, Microsoft Endpoint Manager).End-user and application troubleshooting: Windows 10, Office 2016/365, MS Teams, Sophos Endpoint, Networking fundamentals (DHCP, DNS, TCP/IP). Job Offer£21,000 - £22,500 + excellent civil service benefits