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1st Line Service Desk Analyst

Premium Job From Michael Page
Recruiter: Michael Page
Listed on: 31st August
Location: Bristol
Salary/Rate: £21,000 - £22,500
Type: Permanent
Start Date: ASAP

If you have 1+ years experience supporting core Microsoft technologies this is an excellent route into the civil service in a organisation that offer great career progression.

Knowledge of Active Directory, Windows 10, Office 365 and basic netowkring fundamentals would be a great start, my client will offer training into the wider Azure estate as they develop their cloud offering.

Client Details

My client is a growing government organisation based in North Bristol - they require a 1st Line Service Desk Analyst to join them on a permanent basis.


  • Providing outstanding 1st line technical support in a timely manner to required standards.
  • Monitoring and managing support tickets from start to timely conclusion to required standards. Prioritising, escalating and progressing accordingly.
  • Monitoring and coordinating flow of tickets through the Service Desk ticketing system to ensure all tickets are managed, resolved or escalated in line with processes and expected standards.
  • Working closely with 2nd line colleagues as needed to resolve issues.
  • End user systems administration.
  • Setting up, configuring and deploying laptops and desktops.
  • Undertaking standard Service Desk tasks included but not limited to processing new staff, leaving staff, requests, procurement, hardware/software audit and equipment recovery, preparation and provision of new equipment, warranty repair management etc.


  • Excellent customer service skills.
  • 1+ years' experience in an IT Service Desk role
  • Strong written and verbal communication skills
  • Highly motivated, pro-active team player but also able to work very effectively autonomously.
  • Motivated with a willingness to learn and tackle challenging problems and situations.
  • Daily checks as required within scope of role.
  • Willingness to share skills, knowledge and experience, and develop alongside 2nd line colleagues.
  • Ensuring company and IT policies and procedures are followed at all times.
  • Demonstratable appreciation and any experience of as many of the following as possible (training will be provided where required):
  • End-user administration tasks (Active Directory)
  • Mobile device and phone setup and support (Samsung, Microsoft Endpoint Manager).
  • End-user and application troubleshooting: Windows 10, Office 2016/365, MS Teams, Sophos Endpoint, Networking fundamentals (DHCP, DNS, TCP/IP).

Job Offer

£21,000 - £22,500 + excellent civil service benefits

Contact Name: Rory Kirkman
Reference: TJ/9082/JN -082021-2958495_1630406406
Job ID: 2973095

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