User Researcher

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User Researcher will be a key figures in the Solution Delivery team designing and delivering services. They will support the team in developing a deep understanding of the people - citizens, businesses or government colleagues - who use the Commission's service. Their findings will allow the Commission to design and build better services more quickly and at lower cost and risk. And to continuously improve services, based on data, analytics and evidence.Client DetailsThe Charity Commission has set out our ambitious five-year strategy, being clear that we will be driven by our purpose to ensure that charity can thrive and inspire trust so that people can improve lives and strengthen society. Our purpose is bold, confident and so is our proud commitment to represent the public interest.The Charity Commission regulates 170,000 charities across England and Wales ensuring that they work within a legal framework thus building public confidence that the £10bn generously donated is put to good use.Descriptionplan, design and prepare a range of user research activities to support the design, development and continuous improvement of government services.carry out user research activities from recruiting participants, preparing discussion guides and moderating research sessions.lead colleagues to analyse research data and synthesise clear and actionable findings, including working closely with analytics colleagues to create a rich picture of user behaviour.communicate user research findings to help the team and wider organisation develop a deep understanding of users and their needs - including presentations at show and tells, designing and maintaining research outputs on the team wall, creating formal reports.work closely with product managers, designers and developers to turn user research findings into stories and actions that lead to valuable product and service features.contribute to the wider user research community - including presenting at meetups and writing blog posts.Responsibility for identifying, raising and managing defects within a given project/product/service and/ or as part of product responsibilitiesTakings a business and operational view when analysing the system under test, in so doing identifying gaps not just in software but in processes tooResponsible for evaluating business artefacts and supporting system integration testingPrime responsibility in the acceptance activity within a development phase of given project/product/service.Providing reports on progress, anomalies, risks and issues associated with the overall project. Profileexperience and understanding of a range of user centred service design and delivery practicesthe ability to understand what problem your team is trying to solve, and align user research activities to inform decision making and actionexperience and understanding of a range of user research methods, when to use those methods and how to apply them correctlyexperience and understanding of a range of techniques for analysis of research data, synthesis of findings, and presentation of clear findings that colleagues can understand and usea good understanding of the diversity of users of government services, and the ability to include many kinds of users in appropriate research activitiesexperience of working with colleagues to plan and do continuous user research in a multidisciplinary teamexperience of involving your team in research activities, and in the analysis and synthesisa good understanding of the social and technological context for government services, and the ability to align user research activities to help their team understand changing user behaviouran understanding of agile approaches and experience of working in agile teamsProven experience of gathering user requirements for web based services.Proven experience of designing, facilitating and analysing a wide range of qualitative and quantitative user research methods.Demonstrable knowledge, experience in and passion for user centered design practices for web, service and software developmentProven experience using JIRA and Confluence.User journey mappingWorking knowledge of GDS Service Design StandardsJob Offer£29,163 salary (PLUS possible IT allowance of £3697 for right candidate)Civil Service pensionGenerous annual leave allowanceEmployee assistance programmeInterest free season ticket and bicycle loan after 2 months employmentSpecial retail discounts and offers through membership of staff Perkbox schemeFlexible and family friendly working environmentLearning and career developmentSelection process: Candidates will be sifted on their CVs and experience against the job description. And at interview assessed on the following Civil Service Behaviours: Managing a Quality ServiceChanging & ImprovingDelivering at PaceSeeing the Big PictureThe full list of Civil Service behaviours at various levels can be found hereSecurity Clearance: This role will require you to go through SC clearance. Please request further info if required.* CLOSING DATE: Sunday 19th September 11:55pm *