Software and Device Support Assistant

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First line support for the organisation IT Help Desk.Responsible for ensuring the hardware used across the London office is of a high standard.Additionally providing user training and support on core systems such as Office 365, and assisting with Audio-Visual queries on-site.Client DetailsNot for profit charity organisation comprising of 17 trusts, various departments, and in the UK and East Africa, comprising over 100 staff.Description

Support Management & Oversight· Support for any software & hardware issues submitted by staff via email, remotely, by phone & in person· Office 365 administration; Creating new users, installing & troubleshooting O365 software including Office 2016, Teams, SharePoint and OneDrive· Support of specialist financial software, including PSF, Smartview and Sage P11D.· Supporting & training staff to use Audio Visual equipment

Device Management· Mobile Phone contracts. Monitoring usage and costs, liaising with external suppliers· Setup of new hardware for staff (PCs, laptops, tablets, phones, peripherals)· Oversight and maintenance of SFCT-bought hardware (laptops/desktops/tablets) used by staff both onsite and remotely. Shared Tasks and Responsibilities:

Communications & Training· Supporting & training staff in use of Microsoft Dynamics· Updating and troubleshooting the all staff Intranet and connected SharePoint sites used across the organisation

Development - Websites & Intranet· Maintaining Trust websites based on the WordPress platform (e.g. SFCT, Ashden, True Colours)· Developing and maintaining pages and processes within the intranet (SharePoint) and other ad-hoc development work including use of PowerApps, Flow and Javascript

Financial Administration· Credit card reconciliation; monitoring all departmental credit card usage and delivering balanced reports to Finance team.

Systems Management· Backup. Ensuring backups are carried out and routine testingProfileAt least 2 years of general IT/technology work experience, plus a further 1 years' minimum in-depth experience of Office 365 related technologyStrong written and verbal communication skills; the ability to communicate potentially complex IT news and strategies to a broad audience, the ability to represent the IT department to other parts of the business.Personally effective, with the ability to build good working relationships with team, staff and suppliersStrong customer service ethic, taking pride in providing help that is both efficient and friendly, as well as of a high technical ability.Ability to manage competing priorities, deal with a demanding workload and deliver outcomes within a defined timescale.Excellent problem solving and analytical ability.Experience delivering technical support and training - ability to provide step-by-step technical help, both written and verbalExpert knowledge of the Office 365 platform and related technologiesThorough knowledge of Helpdesk Operations to include IT best practices and current trendsPreferably has worked in a service environment and has an excellent knowledge of customer serviceSome knowledge of voluntary sector would be advantageousFamiliarity with remote desktop applications Job Offer6 month FTC contract with offering up to £35,000. Flexible working- hybrid model of remote working from home and office based near London Victoria.