|Listed on:||25th August|
|Salary/Rate:||£24,000 - £32,000|
This job has now expired please search on the home page to find live IT Jobs.
Job Title: 2nd Line Engineer
Location: Milton Keynes - with regular travel to customer sites around the UK
Salary: £24,500 - £32,000 per annum
Job Type: Permanent, Full Time
Silverbug is an innovative, dynamic technology company serving an impressive array of industry leading customers. Privately owned and established in 2002, Silverbug has grown in reputation and influence in the Managed Service Provider space.
Silverbug is striving to new standards in the IT world and we believe this can only be accomplished with the right people. We value our employees by supporting career development and progression. Together we set the standard others follow.
As a core part of the technical team within the Service Delivery department you will be a very competent and skilled technician rated highly within the organisation. The daily role will involve attending customer site managing and maintaining client systems, services and networks and ensuring that all technical issues are dealt with in a professional, timely manner and within the designated Service Level Agreements (SLA). It is a highly customer facing role and excellent customer services skills are vital.
You are considered key to the ongoing delivery of services to the client, where onsite you will build up excellent client knowledge and make sure our technical documentation is meticulous to ensure continued support is streamlined as much as possible. You will be expected to maintain a technical understanding and remain up to date in cutting edge technologies.
You will work closely with management to direct IT efforts to improve overall efficiency / service delivery. Propose and address areas of improvement in our customer's IT infrastructure. You will be involved in a broad range of projects from small infrastructure changes to working as part of a team delivering large scale projects. There will be the opportunity to work alongside the Technical Consultants with their projects.
Silverbug offers targeted training sessions to you, but you should also be keen to enhance your knowledge and skills at regular intervals with both self-study and dedicated time within your work schedule to work towards accreditations.
As an employee of Silverbug you are expected to be aware of our information security processes and procedure's ensuring that these are adhered to in line with ISO27001 at all times.
If this role sounds like a fit for you, please click the APPLY button to send your CV & Cover Letter for this role.
Candidates with experience of: IT Support Technician, 2nd Line Support Engineer, IT Service Desk Technician, It Support Analyst, IT Support Advisor, IT Services Manager, IT Desk Support, 1st Line Support, 1st Line Helpdesk Engineer, IT Support Technician, 2nd Line Support will also be considered for this role.