PMO

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CONTEXTHSBC's Global Banking & Markets business is one of the largest of its kind in the world. It combines sophisticated 24-hour global coverage with a detailed knowledge of local markets. Products & services are offered through a network of more than 60 countries worldwide. The trading and sales forces attend to customers that include the world's central banks, international and local corporations, institutional investors, financial institutions and other market participants.The GB Strategy & Analytics team sits within the GB Chief Commerial Office and seeks to drive the successful delivery of strategic business outcomes within agreed investment boundaries through efficient and effective project delivery.HSBC Group CEO has outlined a series of key objectives as part of its 2020/2021 Strategy announcements focusing on improving profitability, reducing costs, increasing capital efficiency and enriching client service. However, a rapidly evolving external environment presents challenges for our clients and the Bank (e.g. a shifting competitive landscape, reconfiguration of local and global supply-chains, record low interest rates and new ways of working).It is against this backdrop that the Future of the Frontline programme was launched. This programme seeks to build upon the HSBC's market leading position, and take a truly client-centric approach to how we serve clients, supporting our clients' strategy and growth ambitions and generating increased revenue and efficiency.The four Pillars of the Future of the Frontline are:· Client Co-Creation - Establish the most appropriate coverage model changes to implement, taking into account evolving client needs, strategic growth ambitions and regional variations· Frontline Reengineering - Simplify the ecosystem of digital tools for the frontline and deliver quickwin opportunities to release frontline capacity and productivity· Frontline Analytics - Provide timely, precise and data-drive insights to our front-line to deepen our customer relationships, release capacity and support growth, leveraging the large wealth of HSBC data and tapping into external data sources· Frontline Experience - Identify the required up-/re-skilling of the frontline to meet client expectationsWe are recruiting a PMO to provide programme support to the Frontline Re-engineering Pillar. The jobholder will help mobilise the programme and provide ongoing programme management support to ensure transparency, best practices and standards aligned to HSBC Change FrameworkThis role will be based in London, however facing off to a global stakeholder audience. PMO KEY RESPONSIBILITIES · Ensure the successful implementation of the Frontline Re-engineering pillar strategy, responsibilities, services and deliverables.· Manage the opportunity backlog and organisation associated with the Control Tower triage process· Monitor pillar reporting and assist the Control Tower lead in reporting to Senior Management.· Manage and compile Programme and Project Management Related Financials and Programme information.· Oversee project and delivery vehicle costs and ensure finance are well managed.· Provide and maintain a capacity planning and resource tracking services across the pillar.· Update and maintain, risk logs, Action logs, Decision logs, and Issue Register.· Ensure the appropriate Programme Benefits are identified, quantified and their realisation planned.· Track financial reporting and ensure adherence to HSBC standards.· Ensure a clear and robust governance structure, including accountable executives/sponsors, is maintained that conforms to HSBC standards and regulatory requirements.· Ensure cross programme dependencies are managed and the dependency log is maintained and effectively manage all dependencies and interactions across associated and complimentary workstream· Deliver and support programme governance across the various activities including planning, communication, reporting and financials and risk and issues management.· Drive integrity and visibility across the workstream data in processes and MI, ensuring 'golden source' data is clearly defined and communicated· Ensure timely and accurate reporting is provided to key stakeholders / sponsors· Engages with stakeholders to create buy-in for the workstream.· Plans effectively around delivery constraints and optimises the plan to maximise benefits and minimise risk.· Actively manages and co-ordinates the workstream plan/roadmap, handling changes as they arise and keeping stakeholders focused on the agreed change outcomes and benefits· Proactively determine, analyse and identify process performance metrics and measurements and dictates improvement plans to track and drive on time delivery and adherence to budget.· Influence and collaborates with stakeholders and business partners, building strong relationships to ensure consensus and influence change outcomes KEY SKILLS: · Strong written and verbal communicator· Ability to work in a dynamic and agile environment· Problem solver· Ability to navigate a large complex multi-jurisdictional business and work across workstreamsCollaboration· Ensure that the Strategy objectives are clearly understood by all those working on the delivery and more broadly with wider stakeholders.· Build and maintain effective partnerships between the business, products and IT· Develop and maintain effective senior stakeholder relationships across streams· Foster global coordination and communication with the central PMO.Monitoring/ Transparency· Effectively manage all dependencies and interactions across the other workstreams.· Monitor and track progress of all deliverables within the workstream.· Manage and escalate risks and issues in a timely manner

Certifications, Qualifications & Experience (For the Job - not the Job holder. Minimum requirements of the Job)

· A successful track record of supporting complex projects and/or programmes, utilising appropriate techniques and tools to ensure and measure success· Sound knowledge of Project Management concepts, processes/methods and tools· Excellent understanding of Transformation frameworks, methodologies and best practice thorough understanding of the purpose, culture and fundamentals of the Global Transformation· Good understanding of HSBC Group structures, processes and objectives· Good understanding and operational knowledge of Global Transformation toolset, specifically Clarity· Proven ability to lead cross-geographical teams· Proven ability to work with senior stakeholdes and business sponsors· Proven ability to develop strong networks with key stakeholders at all points in the global matrix, creating an ability to execute task at hand with minimum conflict· Strong understanding, analysing, interpreting and working with information (both financial or non-financial) and variance reporting· Strong experience in delivering strategic project management activities, being able to work with a complex and diverse stakeholder environment· Effective management of dependencies and interactions across associated and complimentary projects

Operational Effectiveness & Control

· Produces a well defined programme plan in Clarity, sets the key workstreams/milestones and assigns project managers· Demonstrates financial acumen to develop and manage a detailed business case, including investments, detailed benefits and link to overall finances of the business.· Provides timely reports on programme status, risks and issues, evaluating programme performance based on management information· Reviews and constructively challenges project / workstream status reports and ensures all aspects of programme performance are being managed effectively· Manages and reports on the programme budget, acting on any variance and promoting good budget control across the programme's workstreams· Manages and reports project risks, issues and dependencies, promoting good risk management across the programme's workstreams· Maintains project change control, ensuring any changes to baseline are managed through change request and all impacts are considered· Promotes and takes accountability for programme quality; identifies opportunities to improve delivery and oversees the governance process to reduce risk and ensure effective and timely decisions· Ensures programme and project teams follow Business Transformation Frameworks and methodologies· Ensures governance processes and decisions are applied consistently, including:· Engaging the programme sponsor and stakeholders effectively· Use GCD Management Services for standardised programme metrics and reporting driven out of Clarity Manages, measures, and tracks change impacts as a result of the programme

Management of Risk (Operational Risk / FIM requirements)

· The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.· This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators.· The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the 'Three Lines of Defence'. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.· Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite.· The following statement is only for roles with core responsibilities in Operational Risk Management (Risk Owner, Control Owner, Risk Steward, BRCM, and Operational Risk Function· The jobholder has responsibility for overseeing and ensuring that Operational risks are managed in accordance with the Group Standards Manual, Risk FIM, & relevant guidelines & standards. The jobholder should comply with the detailed expectations and responsibilities for their core role in operational risk management through ensuring all actions take account of operational risks, and through using the Operational Risk Management Framework appropriately to manage those risks. This will be achieved by:· Continuously reassessing risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.· Ensuring all actions take account of the likelihood of operational risk occurring, addressing areas of concern in conjunction with Risk and relevant line colleagues, and also by ensuring that actions resulting from points raised by internal or external audits, and external regulators, are correctly implemented in a timely fashion.

Observation of Internal Controls (Compliance Policy / FIM requirements)

· The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.· The term 'compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.· The following statement is only for roles with managerial or specific Compliance responsibilities· The jobholder will implement measures to contain compliance risk across the business area. This will be achieved by liaising with Compliance department about business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.