CRM Business Analyst


Premium Job From Experis IT

Recruiter

Experis IT

Listed on

20th August 2021

Location

Manchester

Salary/Rate

£400 - £500

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

CRM Business AnalystManchester - Working from HomeExperis are recruiting for a CRM Business Analyst for a unique government body on a long-term contract assignment. The successful contractor will working on:Mapping and analysing groups of external organisation stakeholders (customers).Identify strategic outcomes, user and business needs, identify related benefits, build business cases,Defining high level functional/non-functional requirements and evaluate CRM tools and solutions, make recommendations about new tools,Work closely with data strategy and governance strand, identify critical dependencies relating to data strategy work and master data management.Process mapping and automation. Essential qualificationsExperience of collaborating with internal organisation stakeholders at all levels with conflicting priorities/needs to identify strategic goals and outcomes for design of a new service/productExperience of mapping customer (stakeholder) relationship management needs and translating into high level requirements from both a user needs and strategic business perspective in a NON-SALES environmentExperience of presenting complex concepts and recommendations to senior business stakeholders and governance groups in user-friendly languageAbility to undertake gap analysis and recommendations on 'as is' and 'to be' statesExperience of drafting business cases including cost and options analysisExperience of working with multiple internal organisation stakeholder groups to map impacts and benefits and identifying specific measures and mechanisms by which benefits can be measuredExperience of using M365 technology to deliver business solutions supporting effective external stakeholder relationship managementKnowledge of CRM enterprise tools and experience of testing the market for appropriate CRM tools to fit business needsExperience of supporting business teams in defining and implementing appropriate governance to enable effective external stakeholder relationship management organization-wideKnowledge and understanding of GDPR in context of information governance of processing, storage and retention of personal data of both employees and external stakeholdersAbility to work with a range of internal stakeholders at all levels where the majority will not be technically expertAbility to work with stakeholders bringing consensus on requirements where there are conflicting viewsAbility to work as part of a multi-disciplinary team using agile delivery approaches including other 3rd party suppliers and contractors

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