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IT Support Technician

Premium Job From Deerfoot
Recruiter: Deerfoot
Listed on: 20th August
Location: Edinburgh
Salary/Rate: £24,000 - £24,000
Type: Permanent
Start Date: ASAP

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IT Support Technician
Circa. £24k
Edinburgh
Would you like to work with a rapidly expanding retail organisation? My client, based outside of Edinburgh are looking to recruit an IT Support Technician, who is keen to progress their career. You will provide IT support and excellent customer care, enabling a high-quality service to a multi-function end user community.
Responsibilities:
*Answering calls received to the Service Desk.
*Utilising problem-solving skills to diagnose and rectify technical problems and queries, and if possible, provide a first-time fix.
*Escalate when necessary to ensure a fast return of service, arranging for the correct support line specialists to resolve incidents.
*Assist with the troubleshooting processes, using active listening techniques to understand and evaluate customer requirements.
Key Skills:
*Service/ Help Desk experience with excellent communication skills.
*Experience with problem analysis, diagnosing and solving technical problems and queries, following First Line Support criteria.
*Experience of progressing escalations in an efficient manner if specialists are required.
*Troubleshooting experience for Microsoft Applications, Printer faults and Operating Systems.
*Willingness to work with enthusiasm and flexibility.
Role may suit: Service Desk Analyst, IT Support Technician, IT Support, Service Desk Assistant
Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We are keen to build strong relationships with IT consultants based on providing a transparent and supportive service. Now in our 20th year we pay promptly and are a stable contracting partner in good financial health. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906). We never send your CV without your email authorisation.
Deerfoot is acting as an Employment Business in relation to this vacancy.