|Listed on:||19th August|
|Salary Notes:||Competitive Salary + Benefits|
Ready to advance your career with a global leader that understands that our success results from the incredible hardworking, dedicated and diverse people we are proud to call our colleagues. With revenues exceeding $9 billion we can provide you with stability and exciting challenges whilst supporting your personal growth and career ambitions.
IT Support Analyst - End User Support
BD3 Leeds / Bradford Border UK HQ
Plus Excellent Company Benefits
We have an exciting opportunity for an IT Support Analyst to join our UK headquartered IT team in Bradford. The successful applicant will work within the Client Infrastructure services team providing technical support for all internal end user software, hardware and connectivity.
You will be expected to be a self-starter who will hit the ground running to enhance an already successful, highly functional team.
The IT Support Analyst will be supporting 2000+ End users so top communication skills will be vital as is a can-do attitude and the ability to diagnose issues, identify a fix and own the issue through to resolution.
The primary objective for the position is to deliver an excellent customer experience, whilst minimising downtime to our internal customer base.
About your skills:
+ Experience providing both hands on and remote support for desktops, laptops and other IT hardware including builds, installation, troubleshooting and configuration.
+ Knowledge of Windows operating systems and the Microsoft Office suite including Office 365.
+ Experience managing Windows 10 devices using SCCM
+ Understanding of networking technologies (LAN/WAN, Wi-Fi, VPN, DHCP and DNS)
+ At least one year of Desktop Support experience in a large corporate environment.
+ Excellent problem-solving skills with a driven, proactive, can-do attitude.
+ Strong communication skills with the ability to discuss technical solutions using basic explanations.
+ Ability to work on your own initiative, address and resolve problems in a busy environment.
+ A passion for customer service with an active interest in IT
+ Knowledge of troubleshooting Windows devices
+ Knowledge of Mobile Device Management
+ Knowledge of SCCM
A rewards package to match your worth:
+ 33 days holiday
+ Holiday buy and sell scheme
+ Discretionary bonus scheme
+ Generous pension scheme
+ Death in service benefits
+ Discounted private healthcare
+ Discounts with 1,000+ retailers
+ Employee assistance programme
+ Employee share plan
+ Cycle to work scheme
+ Learning & development programmes
+ Career progression opportunities
+ Free onsite parking
Who we are:
With revenues exceeding $9 billion, we are one of the largest chemical distribution businesses in the world. With over 115,000 customers across 100 countries we are involved in the supply of chemicals and ingredients used in everyday products - everything from food ingredients and automotive to pharmaceutical, cosmetic and manufacturing industries. Our wide network of locations, partners and staff worldwide gives us an array of options for supply, logistics and solutions to offer our customers and unlimited opportunities for our people to develop and grow.
Our people have diverse backgrounds in education and experience. We are committed to fair employment practices for all our employees, regardless of race, nationality, religion or belief, gender or gender identity, sexual orientation, age, disability, maternity status or any other status protected by law.
+ Serious about safety - We prepare to prevent. Safety comes before profit. Spot it, stop it.
+ We do what we say - We stand by our word and the trust of others. We make commitments we can keep. We hold ourselves accountable.
+ Where people matter - We care about others and value their contributions. We seek diversity and inclusion. We grow ourselves to grow our business.
+ Valuable to others - We stand by our word and the trust of others. We make commitments we can keep. We hold ourselves accountable.
+ Together we win - We play to win. We work toward common goals. We use common processes to continuously improve.
Sounds like a good fit? Apply here for a fast-track path to our Hiring Team
You may have worked in the following capacities: IT Infrastructure Analyst, Infrastructure Engineer, 2nd Line IT Engineer, 3rd Line IT Engineer, Technical Support, Service Desk Analyst, Helpdesk, Desktop Support, Windows, 0365
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Contact Name: Team RR
Job ID: 2969416