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SAP Helpdesk Analyst - Manchester - £21-24k

Premium Job From Michael Page
Recruiter: Michael Page
Listed on: 29th July
Location: Manchester
Salary/Rate: £21,000 - £24,000
Type: Permanent

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SAP Helpdesk Analyst - Manchester - £21-24k

In this role you will provide support, administration and maintenance of the SAP Business One platform for internal staff and some external client users.

Client Details

The client are a global professional services company. Following an implementation of SAP Business One, they are now looking for an experienced Helpdesk Analyst to act as the first port of call for technical issues with the SAP platform. This role is based in the heart of the city centre and a hybrid working arrangement between office and home is available. The company truly support professional development and internal progression.

Description

SAP Helpdesk Analyst - Manchester - £21-24k

The role will provide application support to a large Customer base while working in conjunction with other departments within the global organisation. Strong technical abilities will be critical in identifying solutions and assisting with any issues as they arise. The role is predominantly shifted within UK working hours (08:00 to 18:00) with no travel expected. However, due to the nature of the services provided, some flexibility around these hours will be required based on global delivery requirements.

It includes the following duties and responsibilities:

* Provide application support across the SAP Business One software and the associated integrations/add-ons through telephony, e-mail, and self-service tools * Log and update Incidents and Requests (within the ticket management tool) with the relevant actions to keeps Customers and others informed of ticket progress * Diagnose, troubleshoot, and resolve unique, nonrecurring problems while classifying the impact and urgency of the ticket and determining the source of issue * Provide proactive workarounds where technical constraints impede the business process * Escalate issues and involve other support consultants wherever required in order to resolve issues as quickly as possible * Use remote resolution methodologies such as WebEx to apply software fixes, upgrades, system changes and amendments * Liaise with 3rd parties for all software bugs while following up to ensure SLAs are met or exceeded

Profile

We are looking for a customer service oriented individual with excellent communication skills and a demonstrable technical knowledge of SAP products.

Experience: * 2 to 3 years plus of supporting, troubleshooting and resolving SAP Business One implementations and the associated integrations/add-ons * A thorough understanding of core SAP Business One concepts, including business scenarios and SDDs * A background of working within a support team providing Customer focused services * Outstanding Customer relationship building skills with the ability to grasp Customers' needs and suggest timely solutions * Degree in Information Systems, Computer Science, related technical discipline, or equivalent experience

Job Offer

A mix of home and office working is available, a range of benefits and the opportunity to join a company who truly invest in the ongoing professional development of their staff.

SAP Helpdesk Analyst - Manchester - £21-24k