Senior Product Delivery Manager (Data & Reporting)

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Come and join our new team at the forefront of delivering market-leading, quality educational products to exceptionally high customer service standards.

Our mission is to help people learn English and prove their skills to the world... with digital, automated assessment. We create adaptive, digital English language tests using the latest in automarking technology. Come and be a part of the future of assessment and learning.

What's it about

These are exciting times for Cambridge Assessment English as we look to find creative and innovative ways to improve our digital products and services to customers. To enable us to meet the ever-increasing demand for our services, we are searching for the next Senior Delivery Manager, who will thrive in this changing environment and is motivated by delivering excellent customer service.

We fulfil our mission with our suite of core products:

Linguaskill: our online, adaptive test using the latest automarking technology. The test can be delivered with remote proctoring. The roadmap for Linguaskill will see some exciting product changes in the coming months.

Empower: a learning-oriented assessment offering.

Benchmarking: As well as other benchmarking projects, our team is producing the test content for the first foreign language assessment in the PISA test. Our team is also writing the assessment framework that will be used to assess foreign language (not just English) proficiency in the years to come to benchmark the level of 15-year-olds globally.

The Senior Product Delivery Manager will be working closely with the other Delivery Team members who are responsible for other operational areas such as marking, results, customer onboarding and training. The Senior Product Delivery Manager (Data & Reporting) will influence the running and continuous improvement of the products by using data insights to shape commercial and operational strategies and processes.  

What you'll be doing

Identifying areas across the product teams where Data Science insights can be applied

Helping establish team goals and work with multiple stakeholders on strategies for delivery, measuring progress, and reporting results

Analyse and report key performance indicators highlighting important customer behaviours

Process map key strategic areas and carry out detailed costings and reporting to identify efficiencies and opportunities for improvement

Clearly present audience-appropriate answers to complicated business questions

Collaborate within your team, the wider business, and with external contractors to acquire new information and share results. You will rely heavily on your interpersonal skills to bring projects to fulfilment.

Work independently to develop and test hypothesis that influence commercial decisions and crucial operational processes

Training and supporting customers for operational delivery of large volume sessions

What we're looking for

The successful candidate will be a self-starter, who is able to see the bigger picture and is looking to be part of the future of digital assessment. They should have experience of influencing senior stakeholders and challenging the status quo to improve commercial and operational delivery of products.

Skills and Behaviours

Relentless commitment to delivering excellent customer service for our learners and stakeholders

Excellent data management and interpretation skills to influence commercial and operational decision-making, and product strategies

The ability to construct a narrative around the data to explain your data, models, and thought process to non-technical audiences on a regular basis

Proficient programming skills with common data science languages and technologies (Python, R), experience with SQL

Sophisticated interpersonal and people skills

Strong commercial acumen and awareness

Highly developed sense of urgency with excellent prioritising and planning skills

Very high standard of spoken and written English

Experience of defining, creating and reporting Key Performance Indicators to drive product growth

Role-modelling Cambridge Assessment values of Collaboration, Responsibility and Innovation

Experience

Industry experience in a consumer-oriented product environment

Working in cross-functional teams in formal or informal leadership roles

Using Data to influence decision making and problem solving in commercial, strategic and operational areas

Supporting and engaging directly with customers to solve painpoints

Engaging and influencing senior stakeholders and teams to achieve positive outcomes

Managing multiple work processes and procedures

Experience supporting systems development, testing and implementation

Note that specific assessment or education experience is not essential, and we would welcome relevant experience from other industries.

Qualifications

Educated to degree level or relevant experience in industry

Benefits

In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:

Generous contributory pension

28 days annual leave, plus bank holidays

Annual performance related bonus and increases (discretionary)

Employee discount and cash back scheme at 2,500 retailers

Cycle scheme

Season Ticket Loan

Subsidised staff restaurants

Support for professional qualifications

Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.

For a full job description or confidential chat about this role further, please contact Lizzie Philpott in the Talent Acquisition Team at Cambridge Assessment. 

Interviews will be on a rolling basis, but the closing date for applications will be 15 August with final shortlisting on 16 August 2021.

To apply, please upload your CV and covering letter by clicking the apply button.  

The University of Cambridge will be bringing together its publishing and assessment operations to create a single organisation from 1 August 2021. Cambridge University Press and Cambridge Assessment publish and create world-leading content and examinations that are used across more than 170 countries.

 The move is in response to a growing desire from learners, teachers and researchers to engage with Cambridge in a joined up digital way, and the demand for innovative products that combine expertise in learning and assessment. The new organisation will have the capabilities to provide world leading assessment, learning and academic research offerings globally, under the Cambridge brand and backed by first class teaching and research departments.