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Senior Application Support Analyst - ERP, CRM, SQL - Wakefield

Premium Job From Michael Page
Recruiter: Michael Page
Listed on: 26th July
Location: Wakefield
Type: Permanent

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Senior Application Support Analyst - ERP, CRM, SQL - Wakefield

Great opportunity to join a new team in a senior position, providing critical IT support to their core applications and systems as they undergo a major digital transformation, including implementing a new ERP system.

Client Details

The client are a large manufacturing business with operations in the UK and Europe. They are at the start of a digital transformation and this role plays a critical part in delivering that, as part of a newly created team. The role can offer some home working, but you are likely to be office based 1 day per week.


Senior Application Support Analyst - ERP, CRM, SQL - Wakefield

This role acts as a subject matter expert to support and maintain software systems, ensuring services that underpin the business processes within the company are available as needed globally. You will be part of a team supporting ERP, CRM, HR, E-commerce, Collaboration Tools (Intranet, Sharepoint, Microsoft Teams) and more. Day to day tasks will include:

* Provide 2nd/3rd line application and database support on multiple business systems * Work with internal teams, software and other vendors and developers as appropriate to move new business systems and system upgrades into live operation, including completing system validation tasks and all necessary work instructions for live operation and support, and subsequently resolve application/systems/integration issues during live running. * Work with internal/external infrastructure and database admins/support services to resolve infrastructure issues affecting system usage, including amongst others connectivity, SSO authentication, mobile devices/applications, shop floor data collection/warehouse scanning, printing, browser and GUI versions, anti-virus and virtualisation compatibility, and database issues. * Provide workarounds to ensure systems remain operational, provide feedback to incident manager regarding all incidents, and update ticket/case management and knowledgebase systems * Conduct root cause analyses / ITIL problem management and liaise with software development/software vendor to assist patching. * Provide tips/training to end-users and in-country support teams and superusers on software applications in scope, developing knowledgebase material * Develop work instructions and complete regular operations tasks relating to the systems at regular intervals as needed including at month/year end, and events such as stock-takes - including loading and processing data * Onboard customers and trading partners to portals and other services. * Establish and troubleshoot systems integrations using iPaaS tools * Conduct regular Disaster Recovery tests of systems and services


Experience & Key Skills Required

* Familiarity and experience in an Application Support or Development Role * Knowledge of supporting one or more of the following business systems software- ERP (IFS, SAP,Oracle etc), CRM, HCM, web content management and e-commerce, and Collaboration Tools (Microsoft Teams) * Experience of transfer to operations (service transition) processes on at least one major system * Ability to write clear, succinct work instructions, technical notes, user instructions, on-line help * Experience providing support directly to end-users or customers * Strong listening and verbal communication skills * Analytical * English Language skills (additional languages Spanish, German, French useful) * Good working knowledge of Microsoft productivity tools

Job Offer

This is a chance to help shape a newly created team at an exciting point in the company's history. Salary is dependent on experience but we are looking in the region of £30-40k

There would not be any requirement for out of hours or on-call support in this role.

Please note, although the company are very open to someone home working 80% of the time, they anticipate the successful candidate being in the office 1 day per week and therefore only wish to consider applications from candidates who live a reasonable commute from their West Yorkshire office (Yorkshire, North East, Lancashire/Greater Manchester).

Senior Application Support Analyst - ERP, CRM, SQL - Wakefield