Senior IT Support Engineer / 2nd / 3rd Line Support Engineer

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Job Title: Senior Support EngineerLocation: HullSalary: £26,000 - £30,000 per annum, depending on experienceJob type: Full-time, Permanent (Monday - Friday, 40 hours per week)The Company is a leading regional IT Solutions Provider and Sage Accredited Business Partner based in Hull. They are looking for a Senior Support Engineer to join their growing Technical Support team.The applicant must have experience working in a 2nd/3rd line IT support role, have excellent customer service skills, be solution focused and be able to work to tight deadlines. The applicant will be required to travel so a full driving licence and access to a vehicle is required. A minimum of 3 years' experience working within managed services support is desirable.You may be required to be flexible at times as you may be asked to work outside normal office hours to meet the needs of clients.It is expected that the successful candidate will take part in the on-call rota after being in employment for 6 months.Job Duties:Involve in the day to day support of their client base at a 2nd and 3rd line levelClient facing projects will be undertaken as well as the introduction of new solutions that will improve business efficiency and effectivenessBe an escalation point from 1st line supportKey Requirements:EssentialAbility to perform maintenance and configuration tasks on switches, firewalls and wireless equipmentKnowledge of TCP/IP fundamentals, IP Subnetting, routing protocols and network managementStrong understanding of networking components (i.e. VPN's, LAN's, WAN's, VLAN's, DNS and DHCP)A comprehensive understanding of Windows Server environments, Active Directory & StorageExperience with industry standard firewalls (preferably SonicWALL) or equivalentExcellent interpersonal skills with the ability to communicate effectively at all levelsExperience delivering client facing IT projectsConversant with Office 365 productsCustomer focused with outstanding customer empathyDesirablePrevious experience supporting and maintaining the latest Windows Server and Windows Desktop environmentsStrong previous experience administering Active Directory in an Enterprise EnvironmentMicrosoft Hyper-V ManagementExposure to VOIP systems and principlesExposure to web hosting and DNSUnderstanding of Microsoft AzureUbiquiti Device ManagementOffice 365 Migration - full cloud Exchange and Product migrationRDP Broker/ClusteringMSP Products including deployment (Antivirus, Patch Management, Backup, Reporting, Alerting)Benefits:Enhanced Pension Scheme22 days annual leave (plus bank holidays and continuous service reward)Company commission + bonus schemeA company culture that promotes work life balanceFlexible remote workingContinued learning and developmentAccess to mental health supportPlease click the APPLY button to send your CV and covering letter for this role.Candidates with the relevant experience and job titles of; Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support Engineer, Technical Support, IT Systems Engineer, IT Systems Technician, IT Systems Support may be suitable for this role.