Technical Support Engineer


Premium Job From Recruitment Genius

Recruiter

Recruitment Genius

Listed on

26th July 2021

Location

Bournemouth

Salary/Rate

£24000 - £26000

Type

Permanent

Start Date

30/08/2021

This job has now expired please search on the home page to find live IT Jobs.

This employer is a long established and rapidly growing Manager Service Provider who pride themselves on high customer satisfaction and the latest technology solutions. They operate a fun friendly working environment to ensure that their employees enjoy what they do!

You will be required to:

- Own and manage support for clients

- Act as an escalation point for client issues

- Triage incoming tickets, analysing and resolving client issues

- Attend client sites when issues are not able to be resolved remotely & for installations

- Manage and Maintain Microsoft Cloud Solutions (e.g Azure AD, Microsoft 365, Microsoft Remote Desktop)

Required skills

- Experience with Microsoft Cloud Solutions (Training is provided for any areas needing developing)

- Desktop, Laptop & Server hardware Maintenance

- Experience working from a Helpdesk

- Driving Licence is essential

This role is salary-based, all fuel expenses for site visits are paid.

Based at their office in Bournemouth with some travel to customer sites (Mainly in Dorset & Hampshire) when required so own transport is required.

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