Senior IT Service Manager

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Senior IT Service Manager A leading online organisation who are going through a period of significant expansion are looking to hire a Senior Service Manager, a key position within an international division of an organisation who operate world-renowned software platforms at scale.Building and leading a team of Service Managers, the Senior Service Manager will provide guidance to leaders and stakeholders across the organisation and will be responsible for shaping service strategies, operations and continuous service improvements. You will have responsibility for teams covering one or more disciplines/functions, these could include (one or more depending on your experience): Major Incident Management, Problem Management, Change and Release Management, Configuration Management, Vendor Management, Service Transition. A confident leader with excellent communication and stakeholder management skills, the successful candidate will ideally currently be working in a similar capacity, leading service teams in a progressive enterprise environment. You should ideally have knowledge of and be willing to embrace Agile and DevOps principles, as your teams make regular deployments in to live environments.Key Responsibilities / What we're looking for:Experience leading, coaching and mentoring team members, supporting and developing them and their careers.Operational planning and prioritising multiple work streamsTake a leading role in risk management, service assurance including disaster recovery, security and forecasting analysis (note this is not a technical position and so technical knowledge around security, for example, is not required)Drive service improvement initiatives and lead on service reviews.Manage vendor / supplier relationshipsThis is a dynamic, fast paced, collaborative and transparent environment. You will be joining a rapidly expanding organisation that has lots of opportunity for progression and development.Remote Working Opportunities / BenefitsThe role is open in terms of the location of the successful candidate and you can be based anywhere in the UK, the business work in a flexible way and encourage remote/hybrid working. Having said that, culture is very important and so the willingness to travel to an office (Leeds/London) on occasion will be required (this can be infrequent and expenses will be paid). Dedicated L&D time is offered to you and all in your teams, as this is a business who believe firmly that their success lies in investing in their people. Along with an excellent salary and five figure bonus, private healthcare along with a comprehensive benefits package is also on offer.Next StepsIf you are interested to learn more and feel you have the required background and skills, please apply today or contact Vincent at Connected IT for an initial informal discussion where we can provide more details.