IT Service Desk Engineer
Recruiter
Wren Kitchens
Listed on
23rd July 2021
Location
North Lincolnshire
Salary/Rate
£22000 - £25000
Type
Permanent
Start Date
ASAP
This job has now expired please search on the home page to find live IT Jobs.
ABOUT THE COMPANY Wren Kitchens is the UK's number 1 kitchen retailer! Wren is a privately-owned, family-run business which is passionate about kitchens and delivering a world-class customer experience. In the financial year of 2019 we recorded revenue of £700m.We're proud to say that we manufacture all our kitchens out of three, state-of-the-art factories, here in the UK. Wren is famous for having the biggest range of kitchens. We provide tailored kitchens at DIY prices. And with the largest range of colours and styles, Wren provide the creative freedom to inspire customers and build their dream kitchens.
In 2020 Wren was proudly named #1 top-rated retail workplace in the UK. In addition to this, The Telegraph recognised us as the fastest-growing bricks and mortar retailer and the Sunday Times ranked us as the 12th largest, privately owned company in the UK. As part of our Service Desk Team, you will be the first point of contact for our customers through phone or email whilst maintaining a high level of communication. You will be part of a team that offers support and flexibility and give commitment to supporting the business. Working as the front face of IT within the business, you will provide technical expertise to your customers whilst maintaining a high level of communication. You will be required to support bespoke applications, desktop and laptop systems, iOS mobile devices, troubleshooting printing devices, network connectivity problems and entry level server issues. Main responsibilities: Recording of all incidents/ requests in the ITSM database and responding to these within agreed SLA Correct prioritisation and categorisation of incidents and requests Application of incident and problem matching to restore service quickly by applying known error workarounds Aid in diagnosing the cause of the incident through a structured process of investigation co-ordinating both internal and external support teams as necessary Provide full incident closure details including root cause analysis Assume ownership of assigned incidents providing clear communication and notification as required to the business and other service disciplines Contribute to the service knowledge bases and provide knowledge transfer to colleagues and other support teams as required What Wren Offer: Free access to our onsite gym Enjoy subsidised meals in our two fantastic restaurants Free onsite parking Staff discount on purchasing a kitchen after 1 years continuous employment! Desired skills and knowledge: Broad understanding of information systems and web technologies Ability to co-ordinate unsupervised, the support activities of internal and external support providers High level of customer service awareness with exemplary communication skills An analytical, trouble-shooting mindset, with a problem-solving personality Tenacity to go that extra mile to get the information it takes to understand a problem Take responsibility and ownership of all incidents and requests Ability to work outside of the area covered by their current knowledge Knowledge of Active Directory, O365 Exchange, Windows 7/8/10 Broad understanding of Group Policy *Please note, your hours will incorporate our venture over to the USA - the shift would be working on a rota basis within the hours of 8.30am - 2.00am*
