Global Digital Programme Manager: UX

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Global Digital Programme Manager: UX Global Digital Programme Manager: UX Role is based in London Contract duration is 6 Months Role is paying between £850 - £1050 per day In this role, you will: Be the overall delivery owner for one or more key digital delivery programmes within Business BankingLead a team of project managers and product owners to deliver a portfolio of projects within your programme(s)Own the multi-disciplinary agile teams to deliver best in class new products, services and/or channels to meet or exceed user needsLead engagement with the GBB team on prioritisation and the book of workLead engagement with IT on the build and design of solutionsResearch, gather, test and prioritise client requirements. Use this to create, own and maintain the requirement backlog.Own the development of wireframes, prototypes and other high/low fidelity tools to clearly articulate the digital product vision and design to stakeholders and team membersUnderstand the commercial strategy and business goals for the product definition and use this to drive the delivery approachDrive the UX design to bring your digital products to life, exploiting the wider CMB UX frameworkProviding business sign off of requirements (user stories and UX), sprints, testing phases and live deployments including planning and defining backlog priorityWork with stakeholders to establish appropriate governance and controls to manage the deployment considering appropriate risk, legal and compliance requirementsWork with the digital leads to gather, validate and iterate requirements based on regional stakeholder feedbackPro-actively Lead and engage all team members (direct and indirect) to achieve the programme deliverables in accordance with set time framesImpact on the Business/FunctionDrive the development of Digital capabilities for Business Banking, including helping drive the development of talent and cultureDeliver digital transformation initiatives for either our Business Banking or Corporate client bases to drive improvements in customer experience, revenue and cost efficiencyTake a highly customer centric approach to developing new digital capabilities / business models and strategy. Involve customers from idea creation, wireframes, prototype, Beta, full release and ongoing iterative development Knowledge & ExperienceExperience working in relevant environment/s, i.e. Digital changePast working experience in a relevant role, i.e. Programme Manager or Senior Project ManagerPast experience of Agile methodologies and collaborating closely with IT teamsExperience working in Global teams, within a multi-country /multi programme matrix environmentExperience working in relevant market/context i.e. Desktop Internet, Mobile and Digital within Financial ServicesA track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement changeStrong understanding of the digital product development process, ranging from requirements and idea inception through to development and executionExperience of managing 3rd party digital agencies and consultanciesWorking with digital requirements gathering and digital journey mapping, working directly with business stakeholders. Able to articulate how these requirements are elaborated and validatedOwning, managing and organising requirements catalogues and processesAble to demonstrate how customer centric thinking is expressed and reinforced through the digital product design processesStrong understanding of digital UX and interaction designExcellent communication skills and an understanding of how global teams need to work to be effective Major Challenges Operate at a senior management level, working across segments, business and regionsDemonstrate the value of Strategic Business Change management in helping to shape the CMB Business' change agenda and achieve quick wins for the business, whilst also developing the long term roadmap for a change initiative.Be flexible and adaptable in an environment of constantly changing priorities and staying true to the values and strategy of the GroupTo effectively manage senior stakeholder considerationsCreating a true sense of urgency, pace, high performance and collaboration across business while delivering complex change initiativesEnsuring priority change is driven forward with pace, whilst setting and managing realistic expectations, which often means having hard conversations up frontRole Context (The environment and operating conditions of the role including the extent of guidance and authority)Working within Digital Transformation programme/s improving the client experience and driving efficiencies and cost savings to ensure CMB remains competitive and operating in line with regulation and TCF If you are keen and interested please don't hesitate to reach out to me on 0161 924 1416 or drop me an email at