1st Line Service Desk Analyst - Work from Home Options


Premium Job From Experis IT

Recruiter

Experis IT

Listed on

22nd July 2021

Location

West Midlands

Salary/Rate

£20000 - £21000

Type

Permanent

Start Date

asap

This job has now expired please search on the home page to find live IT Jobs.

IT Service Desk Analyst - Work from Home - 1 or 2 days office - Midlands and/or StaffordshireService Desk Support, Helpdesk Support, Call Logging & Service Desk Ticketing Systems (Heat, Remedy, ServiceNow etc), Microsoft Office 365, D365, Windows Software, MS Exchange, Active Directory, SCCM, Intune, Supporting end user devices (Desktop, Laptops, Printers, Tablets, Mobile Phones. IT Service Desk Analyst - Work from Home - Office 1 or 2 days a week!£21,000pa + Benefits - Permanent Role | Full TimeThis Experis IT client are an award-winning company with offices in Staffordshire who deliver world class IT Service Desk Support Services to a UK wide sector.They are urgently seeking an enthusiastic, self-motivated and skilled Service Desk Analyst to join their growing IT Team that are a key element interfacing with the customers for their on-site / off-site Technical Support.Your Responsibilities will include:Act as a first point of contact for all internal customers regarding IT issues and queries.Logging all requests and incidents within the ITSM helpdesk system ensuringEnsuring SLA's are met by responding to and resolving tickets in a timely manner.Take ownership of tickets ensuring the customer and ticket is updated with the ticket resolved where possible or assigned to next resolving group in a timely mannerProvide a professional and high-quality customer support service adhering to service management principlesRemote and in person support using windows administration and mobile device management tools.Administration and support of solutions such as Active Directory, Office365, D365, Outlook and ExchangeCreate/disable/update user and system accounts; permissions, unlocks, password resets and group creation / assignment in accordance with security policies and proceduresInstallation and support of softwareTroubleshoot desktops, laptops, tablets, mobile phones and other end user peripherals for any hardware, software or network issuesAsset management of all IT equipment keeping track of what equipment is assigned to whom.Management and assignment of software licencesIdentify problems and raise awareness with Service ManagersAbility to organise and prioritise own workloadTake ownership of improving first time fix rate by working with second line team to increase knowledgeEnsure Knowledge base is regularly reviewed for any additions or amendmentsTo participate in the department's out of hours rota as required.Keep abreast of new technologiesYour key experience will be:IITIL certification or working knowledge of.Previous IT Service Desk and/or call centre experience preferableGood analytical skillsExcellent communication skills and telephone mannerExperience of working and supporting Microsoft technologies, software and operating systems such as D365, O365 Active Directory, Exchange, Windows 10, Azure, SCCM and IntuneExperience supporting end user devices (desktop, laptop, printer, tablet, mobile phone)Call Experis IT today!

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