IT Service Desk Analyst

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IT Service Desk Analyst - Birmingham - £14-15p/h (Umbrella) 3 Months ContractMicrosoft Windows, Active Directory, MS Office, Outlook, SLA's, Service Desk - ITILWell known Organisation are currently seeking an IT Service Desk Analyst to provide phone based IT support for all end users including but not limited to the setup and support of laptops, desktops, mobile devises and technologies including Active Directory ( Creating new users and setting up accounts), Windows 7/10, Office 365, Email, File recovery, Profile rebuilds etc. You will action technical incidents and requests, and where appropriate, provide an interface for your IT Service DeskAssists in the creation of Active Directory Accounts, resolution of Incidents and Requests and it the front line for all IT user related queries, you will ensure that escalations and resolutions in accordance with Service Level Agreements are met. ESSENTIAL SKILLS WILL INCLUDE: Microsoft Windows TechnologyDesktop, Service Desk or Helpdesk experienceWorking to SLA and KPI requirements Ensuring all internal and external SLA's are metActive Directory & support including administrationMobile device support (Android, Blackberry, Windows, iOS mobile devices configuration and support.)Knowledge of Microsoft applications (Windows XP/7, Office 2007, Office 365 etcAn understanding of ITIL is advantageous.The ability to understand and manage customer business requirements.Must be able to show proven experience of implementing desktop support best practises.Inventory and software deployment methodologiesPC hardware support (HP/Lenovo/Dell Hardware and Software break-fix)Mobile device support (iOS, Android, Blackberry, Windows mobile devices configuration and supportThis is an excellent role for an enthusiastic IT Engineer who wants to take ownership for technology.