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Specialist IT Engineer - South Staffs

Premium Job From Experis IT
Recruiter: Experis IT
Listed on: 20th July
Location: Staffordshire
Salary/Rate: £22000 - £27000
Type: Permanent
Start Date: asap

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Specialist IT Engineer | IT Field Engineer & Service Desk Engineer | WFHMicrosoft Office 365, Windows Server (2012 - 2019), Hyper-V, Active Directory, DNS, DHCP, GPO and RDS inc Azure AD, Networking, DNS/DHCP/TCP/IP/VLAN, Wi-Fi, IT Security, Azure, VMware (setup, maintain and troubleshoot), Backup Solutions, OS deployment Microsoft Intune, MSP experience - ConnectWise / SD Tool, IPCCTV.South Staffordshire£22,000pa to £27,000pa + Pension + 30 Days Holiday + Rewards Scheme + Work From Home OptionPermanent Role | Full time 8:30am to 5:30pm + O/T & Out of Hours Pay | Pool Vehicle Use | Annual Salary ReviewThis Experis IT client are an award-winning MSP with offices in South Staffordshire and the North West (Cheshire) who deliver world class IT Service Desk Support, IT Engineering and IT Consulting Services to a wide range of business sectors.They are urgently seeking an enthusiastic, self-motivated and skilled IT Engineer to join their growing IT Team that are a key element interfacing with the customers for their on-site / off-site Technical Support.This role is to provide IT Technical Support, IT Service Desk Support and IT Engineering Service to customers via telephone, remote support and onsite visits, as well as supporting your colleagues as required. This role requires a flexible person as you will work remotely, and also be required to attend the Staffordshire HQ and/or customer sites visits 2 to 3 times per week (average) for Technical builds, configs and upgrades. For site visits you will have the use of company pool vehicles.As an IT Engineer, you will be expected to carry out IT support services to customers including management of the complete ticket lifecycle. You will be required to ensure that appropriate actions are taken to resolve support tickets, fully documenting them as you go with progress and resolution information. Take ownership of support tickets and work on them until resolution.Technical skills preferred:Microsoft/Office 365Windows Server (2012 - 2019 Hyper-V)Proficient with Active Directory, DNS, DHCP, GPO and RDS including Azure ADNetworking - Including DNS/DHCP/TCP/IP/VLAN and wireless techIT security solutionsProven experience in Azure and VMware with the ability to setup, maintain and troubleshoot serversBackup solutionsOS deployment mechanisms - Including Microsoft IntunePrevious MSP experience - ConnectWise / SD tool expIPCCTVDuties include:Provide support to customers, suppliers and partners via telephone, remote support & onsite visitsTake ownership of tickets and be responsible for your allocated workObsessively communicate with customers via telephone & maintain excellent written job-notes throughoutAdhere to & contribute toward company processes and proceduresManage your workload, whilst meeting & exceeding KPI's and targetsCarry out Project Engineering works when required by Professional ServicesContribute to the continual improvement of not only the service, but the company as a wholeThe ideal candidate will have:Previous experience in an MSP-related IT support role (or equivalent)Strong communication skills, ability to build and maintain working relationships with internal & external customersThe attitude to contribute ideas to continually improve processes & procedures - making sure problems "never come back" and helping colleagues to do the sameDynamic and flexible 'can-do' attitudeAbility to work under pressure and a fast pace environmentClean Full UK Driving License with regular access to own transportation (essential)Please Note: Alongside working remotely, you will be required to attend customer site-visits at short notice, and occasionally be required to work outside of regular hours.Take this opportunity to rise above your peers and call Experis IT today!