Level 2/3 Helpdesk IT Support Engineer

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The role is designed to ensure that their clients IT requirements are satisfied; this includes development, supporting, configuring, and maintaining all IT related products and services that the client has.

Duties:

- Provide offsite/onsite support Technical Assistance/Testing and Installation of software and hardware

- Answer incoming helpdesk phone calls and provide support over the phone

- Provide Remote Support from work and occasionally from home i.e. Server restart out of hours

- Ensure that you keep abreast of new technologies and sharing with the team

- Ensure that your days' activities are tracked using the Technical Support System

- Updating Technical System to keep colleagues up to date with your progress on a job and help build a knowledge base

- Dispatching of goods via delivery company where applicable

- The occasional carrying of equipment may be necessary

- Occasional weekend working

Technical Skills Expected:

- Client Operating Systems: Windows 10/Mac

- Support Office 365 Applications and diagnosing issues within each application

Networking Technologies:

- Design of Network Diagrams to a high level

- Router management and configuration for NAT , Access and WAN

- DNS/ DHCP, Firewalls & VPN, DNS, Active Directory, Security & Auditing, ADFS & Directory Sync setup

Server Experience:

- Server 2019/2016/2012

- Maintenance of server for updates, and installation of new software

- Build, configure and deploy features and services such as a file, printer, and VPN services

- Azure/AWS experience setup servers/resources and linking with site-to-site VPN

The Role:

You will be responsible for delivering professional and knowledgeable client support respecting agreed SLA's bringing resolution to issues in a timely fashion. They are looking for motivated, ambitious, and technically skilled support engineers to join this successful helpdesk team

The Person:

- You will have a minimum of 2 years experience in an L2 or L3 support role and MSP environment

- You will have MCP or IT related qualifications and certifications

- Hand on experience and an understanding of switching, firewalls, routers, VLANs and wireless APs are desirable

- Experience with Windows Server and cloud virtualisation

- Experience with Active Directory, DNS, DHCP and Group Policy/Intune

- Experience in the use of various backup solutions for cloud services

- Have excellent written documentation skills and strong verbal communication skills

The Reward:

- £25k - £40k basic salary depending on experience

Company Benefits:

- Bupa Health Insurance

- 22 days Holiday in addition to bank holidays

- Company laptop and equipment

- Access to the latest software and technology for learning and use

- Access to a company van

- Career progression and training

- Work social events

Although they endeavour to respond to every applicant, due to the volume of applicants this is not always possible so there may be times where only successful applicants are contacted.