IT Support Engineers (2nd Line Support)
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My client is currently looking for a number of 2nd Line IT Support engineers. The successful candidate will join an IT service delivery command centre team delivering managed service solutions. This role provides incident management and rapid response activities to major incidents for multitude of secure clients within the Hub.
Responsibilities
Manage and resolve service impacting incidents
Work closely with the event management team in proactively resolving events before they become service impacting
Pursue continuous improvement through identification of first-time fix, documenting and mentoring the Service Desk with new procedures.
Develop own skills to reduce Mean- time -to- resolve; avoid passing cases to other resolver groups
Work closely with iSolve to identify and implement automation
Creation and ownership of application failover procedures
Provide technical leadership during the resolution of Major Incidents
Assist the Service Desk during busy periods
Essential Skills:
Previous experience in a similar role
Knowledge of Windows 10 operating system and associated technologies
Hardware and Software fault diagnosis skills and troubleshooting
Excellent customer service skills
Ability to achieve SC security clearance
If this looks of interest then please send your CV across and call for more information.