IT Support Engineers (2nd Line Support)


Premium Job From Sidestep Consulting

Recruiter

Sidestep Consulting

Listed on

15th July 2021

Location

Preston

Type

Permanent

Start Date

ASAP - FLEXIBLE

This job has now expired please search on the home page to find live IT Jobs.

My client is currently looking for a number of 2nd Line IT Support engineers.  The successful candidate will join an IT service delivery command centre team delivering managed service solutions. This role provides incident management and rapid response activities to major incidents for multitude of secure clients within the Hub.

 

Responsibilities

Manage and resolve service impacting incidents

Work closely with the event management team in proactively resolving events before they become service impacting

Pursue continuous improvement through identification of first-time fix, documenting and mentoring the Service Desk with new procedures.

Develop own skills to reduce Mean- time -to- resolve; avoid passing cases to other resolver groups

Work closely with iSolve to identify and implement automation

Creation and ownership of application failover procedures

Provide technical leadership during the resolution of Major Incidents

Assist the Service Desk during busy periods

Essential Skills:

Previous experience in a similar role

Knowledge of Windows 10 operating system and associated technologies

Hardware and Software fault diagnosis skills and troubleshooting

Excellent customer service skills

Ability to achieve SC security clearance

If this looks of interest then please send your CV across and call for more information.

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