Infrastructure Engineer (Hosting)
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To support the management of the hosting estate, ensuring that technologies (data centres, servers, data storage, core switches, back up, load-balancers solutions) remain available, performant to SLAs/OLAs and relevant to business requirements.Client DetailsMichael Page are delighted to be partnered with a UK government body to support on the recruitment of multiple technology positions. As part of this recruitment drive, we are currently looking for an Infrastructure Engineer to be based in Liverpool. Description* Support the planning, budgeting and accounting for the Infrastructure Operations (Hosting) Team's work
* Continuously monitor and operate hosted technologies (on-premise, PaaS and IaaS), ensuring technologies remain available 24/7/365, performant to SLAs/OLAs, and delivering a good user and
customer experience* Proactively identify and resolve infrastructure issues before they impact the user/customer
* Deliver Incident Management, diagnosing the root causes of incidents, developing work arounds and fixes, to return infrastructure and users to an operational condition
* Deliver Problem Management, diagnosing root causes of problems, prioritising maintenance activity and developing fixes
* Deliver Change Management, continuously seeking to improve technologies, promoting unused functionality and working with users to develop new ways of working
* Deliver Capacity Management, continuously monitoring the utilisation of the infrastructure and forecasting when capacity levels will be breached, recommending remedial actions to be taken.
* Routinely practice and test DR and ITSCM routines to maintain confidence in the resilience of hosted systems.
* Implement upgrades to technologies, keeping them at N or N-1 states, coordinating change activity, engaging with users and ensuring that upgrades are understood and appropriate.
* Document all technologies, including restoration priorities, power-down routines and installation sequencing. Maintain the accuracy of documentation to reflect changes.
* Maintain all hosted infrastructure records in a secure configuration management database with an accurate record of technology assets, by serial number, age and lifecycle refresh pointProfile* Proven experience with Cisco UCS, HPE 3PAR, VMware, Azure, Rubrik
* Excellent oral and written communications
* Excellent knowledge of Microsoft OfficeJob Offer£32,000 salary Flexible working Oustanding pension contribution