3rd Line Support Engineer

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Job Title: 3rd Line Support Engineer

Location: Yiewsley

Salary: Up to £45,000 per annum, depending on experience

Job Type: Full Time, Permanent

Hours: 37.5 hours per week

Established in 1979 and incorporated in 1985, they're one of the largest independent IT service & support companies in the UK. Their philosophy of 'service beyond the call' delivers a high level of support to all their client's communications and data management requirements.

About the role:

Working with the 3rd Line Team Leader, you will be integral to ensuring that the IT infrastructure is robust and flexible to meet the challenges of the IT Engineering team taking place within our company and capable of supporting and improving the company's infrastructure.

This will include designing and implementing technical solutions, refreshing and replacing existing infrastructure including the server and the consolidations of systems to simplify and streamline the group's IS infrastructure.

Key duties:

Ensure the availability and performance of the Information Systems architecture to ensure the efficient running of the Group operations, via the provision of infrastructure management and technical support services

Participate and represent Information Systems as a technical expert in projects as defined to improve the operational performance of the Group

Work with Group IT to ensure standards of security, maintenance, and business continuity, whilst continuing to review and improve

Keep operational documentation up-to-date, and where necessary produce it

Administer and improve backup, business continuity recovery systems and processes

Administration and maintenance of the Group infrastructure, including Active Directory, LANWAN, Internet access, firewalls and Exchange 2010+

About you:

Essential

VMWare Esxi environment, implementation, expansion and support

Citrix XenApp delivery and performance tuning

Multi-site networking

Proven experience in a similar position

5/6 years experience in multi site environment

MCSE

Excellent knowledge of Microsoft Windows Server 2012/2016

Experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and VLANs

Knowledge of PowerShell Scripting

Excellent knowledge of VMware 6.X in an enterprise environment with Veeam

Good knowledge of Microsoft Azure

Good knowledge of Microsoft O365 and administration

PaperCut administration and configuration experience

Desirable

CCNA

Administration of SQL Server 2016+

Administration of the Windows Defender

Understanding of data management/reporting

Experience with Meraki switching and Wi-Fi

Firewall Management experience

Skills

Strong communicator with the ability to update others on progress made and issues faced

Organised and highly structured with a methodically approach to problem solving, and project management.

Working with multiple teams and reporting lines across multiple locations.

Strong time management and planning skills and not only self-motivated, but the ability to encourage and motivate those around you.

A good listener, able to put aside preconceptions, and embrace new ideas

Ambitious, focused on development and continuous improvement

Up-to-date on current industry trends and emerging technologies and best practices

Deliver goals and objectives independently

Solid experience in technical troubleshooting and problem-solving.

Undertake Root Cause analysis in problem management for service interruption and recovery

Personal Attributes

Professional

Positive

Must appreciate importance of standards

Methodical worker

Excellent time keeper

Logical thinker

Prepared to be hands on

Confident

Willing to learn and adapt

Reliable

Self motivated

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of; Senior Infrastructure Technician, 3rd Line Engineer, Infrastructure Engineer, Network Engineer, Senior IT Technician, IT Support Engineer may also be considered for this role.