Service Engineer

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Eager to join a passionate, goal oriented and dynamic team to support our cutting edge solutions?

As a Service Engineer, you will be part of our Service Department in the UK, working in close cooperation with our customers, helping them to solve their toughest problems and challenges.

If you are passionate, driven and want to make a difference in the healthcare industry, this is the role for you.

In this position, you will:

Keep our customers happy and productive through by acting in a professional manner and, if necessary, taking the lead in maintaining, reporting and monitoring the health of our solutions

Provide remote diagnostic support for technical and end user problems using the latest remote access technologies

Interface with third-party suppliers and sub-contractors to facilitate the support of hardware solutions

Escalate, own, and remain focused on driving the resolution of issues through the appropriate channels and team members, using highly effective communication skills

You will be an important contributor to our efforts to provide and maintain a high service level for our existing customers

Who are Sectra?

Sectra is more than a company, we are a family. With us, our employees are our most important assets. You will meet new challenges and, together with your colleagues, develop both professionally and as a person. Without the ‘Best People' Sectra would not be what it is today.

At Sectra UKI, we are focused on growth and expansion and we are looking for the best people to join our team. We believe that "knowledge is power" and we trust our team members to act and apply their knowledge. Our culture is focused on principles of transparency, personal empowerment, and collaboration. We prioritize your professional and personal development.

What's in it for you?

You will be part of the organisation in the UK and Ireland who runs the Sales, Deployment and Support Departments for our market. Your work here at Sectra will have a direct impact on our mission to create solutions that are beneficial for life, working closely with our customers and end users.

We offer

A professional workplace with fantastic colleagues, who also have fun at work.

Flexible working options where you can choose to spend 2 days a week working from home.

A work environment where your voice will be heard and where your efforts make a difference.

The ability to work with products that bring real benefits to society.

An environment that features technically advanced systems and where patient safety and efficient workflows are key aspects.

An international environment with the opportunity to work in, or with, other countries and cultures.

Your Profile

We hire people for who they are and for their willingness and ability to learn, rather than for their previous experience. If you are a fast learner and the right person for the job, we will train you to meet the requirements of your new position.

For this position, the following requirements apply:

A master's, bachelor's or equivalent degree in computer engineering or equivalent with a strong academic performance

Fluency in English

A genuine interest in IT and ability and willingness to learn more

Ability to travel to customer sites as needed

As a person, you are a doer, driven by a will to succeed with our targets and to make an impact

Strong organisational, social and communication skills

Most of all, we are looking for an open, passionate person who shares our values, is a true team player and will enjoy working with the rest of us at Sectra.

In addition, we consider it an asset if you also:

Speak more languages than those required above

Have interests besides work

Have experience from other cultures

Have experience in computer networks, server hardware, software environments, operating systems

Have knowledge of PACS technologies as well as medical imaging workflow and tools

Have working knowledge of Active Directory, databases, networking, clustering, storage and hardware (including workstations)

We are only accepting applications from those individuals who have a right to work in the UK