Service Desk Analyst

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Closing date: 26th July 2021

About the role:

We are looking for a proactive, analytical and technology driven individual to join a growing IT team for providing support to both on premise and remote staff.  In this role you'll be providing application and system support to all users both remotely and in person within the London office, as well as administration of systems used within the Carbon Trust. Support to staff based in other UK and worldwide locations is required within UK working hours.

This position requires someone to be responsible for the day-to-day support to users for technologies used within the company. You will be responsible to provide proactive and quality customer service across the service desk, ensuring calls are responded to within a timely manner and manage issues through to resolution. This will involve accounts creation, account amendments and deletions. The undertaking of configuration of hardware for new users will be required.

About us:

The Carbon Trust's mission is to accelerate the move to a sustainable, low carbon economy. We are independent experts on carbon reduction and resource efficiency, who reinvest surpluses from group commercial activities into our mission.

The Carbon Trust provides innovative advice to governments and businesses around the world to support the global transition to a low carbon economy. We work closely with decision makers and implementers in key institutions in the UK and across multiple emerging and developing countries on low-carbon finance, programmes, policy and technology.

Main duties and responsibilities:

Provide first and second level support to Carbon Trust staff

Account administration across all IT systems

Deployment of IT cloud-based applications and services

Support and management of the laptop environment

Take ownership of ServiceDesk calls and manage through to closure

Ensure any required documentation is maintained

Develop and maintain knowledge in the use of supported systems from both the business and technical perspectives

Engage with the user community

Other duties as required

 Key skills we are looking for:

Good analytical/problem solving skills with attention to detail

Good knowledge and experience of troubleshooting Windows 10, Microsoft Office suite and general IT systems

A positive can-do attitude with exceptional time management skills

Must be able to manage workload and adapt to rapidly changing priorities

Will need to show ability to work independently and in a collaborative team environment with minimal supervision

Excellent oral, presentation, written communications and planning skills

Qualifications and experience:

Essential:

Strong interest in IT technology

Experience working within a small to medium size company environment supporting staff located around the world

Experience in a 1^st to 2^nd level technical support role in Azure/Intune

Microsoft Office 365/Win10 based environment

Experience in administering and supporting Microsoft Office 365 system administration (Exchange/Outlook, Teams, and user/license management)

Excellent communication and customer facing skills

Self-motivating and proactive approach

Desirable:

Experience using Microsoft Endpoint/Intune Security and Device Management

Experience using Azure AD

Experience using Office 365 SharePoint

 Salary & Benefits:

We offer a competitive salary and a performance-based bonus. Our hours are 37.5 per week with 28 days paid holiday plus bank holidays and a generous pension scheme.

Our head office is in London, close to Blackfriars and Waterloo stations, we offer travel card loans, a cycle to work scheme, company away days and a 24-hour Employee Assistance Helpline.

 Joining the Carbon Trust provides an opportunity to work alongside some of the leading practitioners in the low carbon arena so if you are excited by this opportunity and would like to join us, please click the apply button to submit your CV and a cover letter.

 We are an equal opportunities employer, value diversity in our workforce and make our decisions based on your skills and experience. We can only accept applications from those who can prove their eligibility to work in the UK. No agencies or publications.

 Please be aware that due to the current situation surrounding Covid-19, interviewing and onboarding processes will take place via video conferencing.