1st Line Support - Service Desk Analyst (Active Directory)

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As 1st Line Support you will provide first-line investigation and diagnosis, logging and assigning more complex issues, and providing technical support raised within the Service Desk via phone, email and remote control.Client DetailsThe only cloud and managed service provider that exclusively work with UK Law firms. This enables a level of service unparalleled and subsequent year on year growth leading to a need to expand the team.DescriptionThe 1st Line Support - Service Desk Analyst (Active Directory), London will:Provide technical support, responding the all first line investigations and IT Support issuesLog and assign, with detail, categorisation and prioritisation, all incident and service requests.Provide excellent professional customer service and being proactive dealing with customers.ProfileThe 1st Line Support - Service Desk Analyst (Active Directory), London will have:Prior experience in 1st line support, ideally within an MSP environmentSoftware troubleshooting experienceGood knowledge across Office365, ExchangeOnline and OneDriveWindows/ MacOS experience, Windows 8.1Active Directory and Citrix XenDesktop experienceNetworking knowledgeLAN/WAN fundamentals It would be beneficial to also have experience with:Email security products (Minemcast etc)Any certification around Microsoft Server/ Office 365Active Directory - knowledge of DNS, DHCPRemote monitoring and ManagementITIL CertificationLegal application experienceJob OfferThe 1st Line Support - Service Desk Analyst (Active Directory), London will receive:A competitive base salary, depending on experience.Tailored training programRapid career progression (recent hire received a salary increase within 9 months)Fantastic benefits