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1st/2nd Line Support Engineer

Premium Job From Premier Group
Recruiter: Premier Group
Listed on: 8th July
Location: London
Salary/Rate: £120 - £150
Type: Contract
Start Date: 2021-07-07

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Job Title: 1st / 2nd Line Engineer Industry: Legal Rate: £120 - £150 Contract: 3 months Start Date: ASAP Location: London  The Role:Provide first line technical support, answering support queries on the telephone, and responding to support e-mail queries.Take ownership of customer issues, ensuring they are resolved in a timely manner.Maintain a high degree of customer service for all support queries, and adhering to all IT Helpdesk procedures and processes.Log all answered calls on the IT ticketing system.Escalate more complex problems to the appropriate teams in line with escalation procedures.Skills:Either previous experience supporting users with broadband, hardware (Laptop/PC), applications or some knowledge with these technologies and a desire to develop your career within this sector.Must have excellent written and verbal communication ability as core work involves speaking to customers on the telephone, or responding to emails by writing technical instructions.BighandDragon dictateCase management systemWindows 10Office 2013ExchangeActive DirectoryMitel VOIP experience would be greatRemote support of home workers and managing home broadband connectivity issues.Citrix XenApp supportTeam working essential and being flexible to work extra hours at short notice and possible weekend workExcellent understanding of the technical fundamentals of Ethernet and Routing principles including TCP/IP, ADSL Modems, Wireless Routers, LAN / WAN, VoIP, VPN and other networking protocols.A very good working knowledge of PC’s, Laptops, and operating systems, knowledge of MAC’s would be advantageousIf you feel like you are the perfect candidate for this job role or feel this is the ideal role for you - then please send in your updated CV over, along with two references. Equally, if there is anyone you know who would be a suitable fit, we at Premier have a competitive referral scheme of up to £500 for all successful candidates placed