3rd Line Engineer

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We have been providing Managed IT support, Cyber Security and communications in the South East since 2005 and have grown steadily over that time. We have a family culture, enjoy a bit of banter and love the work that we do - no two days are the same. All of our colleagues enjoy paid for training, have the option of one day home working a week, the odd seasonal gift and during lockdown they remotely played prize bingo!

The number one goal of everyone in the team is to make our Clients exceptionally happy. As a 3rd line Technician you play an important role in making sure that happens. You will handle escalated support requests, complex tickets and project work. You will be an engineer that can find a resolution to any IT problem, scope out project work and keep the Client informed, with empathy, every step of the way. Part of your role will be to teach 1st & 2nd line Technicians so they can learn and progress.

You will be working 40 hrs per week, between 8:00am and 6:00pm

Required Skills

- 4 years' experience working for a Managed Service Provider (MSP) / IT Support Business in a senior role

- Experience of scoping and delivering projects

- Active Directory Administration including DHCP, DNS and Group Policy

- Office 365 configuration, administration & migration experience

- Experience configuring and supporting phone systems

- Working knowledge of Azure, Azure AD and Azure security

- Strong networking skills; LAN, vLAN, WAN, WLAN

- Experienced in Hyper-V configuration and troubleshooting

- ISCSI & NAS experience

- Full UK Driving license

Benefits include

- 25 Days holidays + bank holidays

- Long term sickness insurance

- Private Health Scheme

- Auto Enrolled pension scheme

- Free soft drinks, juice, tea and coffee

- Free, plentiful on-site car parking

- 5 minutes to Train and bus stop

- 4 x Social events per year

- Friendly work environment

- Regular Gamification with prizes

- Training and exams paid (with time off to take exams)

- Pool vehicle

The office is located just a short walk from the train station, there is also plenty of free parking on site. Did I mention you can also work from home one day a week?

If you are looking to work for a company who truly values their staff then please send us your CV today, we look forward to meeting you and hopefully welcoming you into the team!