|Listed on:||6th July|
|Salary Notes:||Competitive Salary|
Job Profile Summary
About BP and the role...
Digital Customers & Markets works with customers & products (C&P), gas & low carbon energy (G&LCE), trading & shipping (T&S) and regions, cities & solutions (RC&S) to focus on customer experience and deliver cross-business group solutions that generate value for bp in current and new markets.
We are looking for an exceptional individual with a focus on business and customer solutions and experience for the T&S I&E trader voice and compliance (TV&C) team.
Our objective and purpose is to work closely with the business to support the operational aspects of the trading voice systems for bp. The team also supports the ethics and compliance analysts with the recording technology for the voice systems, as required by regulatory agencies.
The successful candidate will be responsible to maintain the day-to-day operational activities and provide user support for all telephony recorded medias. These recorded medias include, but not limited to, dealer boards, mobile phones, and computer-based telephony platforms. These platforms include, but not limited to, British Telecom (BT), Redbox Voice Recording, IPC SIP Private-Wires, iTernity NAS Storage, AudioCodes SBCs, Vodafone NMR, Cognia Portal, VoxSmart Mobile Application Recording, including WhatsApp and WeChat, Microsoft Teams Voice Recording, and Veritas (HubStor) Archiving Solutions.
The candidate will possess the ability to work both independently and collaboratively within a fast-paced, distributed, trading environment. The role will be responsible for the activity management of trader voice support resources in both London and Singapore while reporting to the Global Trader Voice Services Owner.
What you will be doing for us...
Deliver and maintain high quality "business as usual" support and operations for client-side technologies, voice recording platforms within bp's existing network infrastructure.
Adhere to T&S Control Standards with particular focus on Business Recording and Communication policies.
Maintain an atmosphere focused on adherence to recording standards, ITIL / Support processes and continuous improvement.
What you will bring to bp...
Other things you could also bring to us...
Education and Academics...
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Flexible working options will be considered.
Innovation & Engineering
Job Family Group
INNOVATION & ENGINEERING
Join us in creating, growing, and delivering innovation at pace, enabling us to thrive while transitioning to a net zero ?world. All without compromising our operational risk management.
Working with us, you can do this by:
• Deploying our integrated capability and standards in service of our net zero and ?safety ambitions
• Driving our digital transformation and pioneering new business models
• Collaborating to deliver competitive customer-focused energy solutions
• Originating, scaling and commercialising innovative ideas, and creating ground-breaking new ?businesses from them
• Protecting us by assuring management of our greatest physical and digital risks
Because together we are:
• Originators, builders, guardians and disruptors
• Engineers, technologists, scientists and entrepreneurs?
• Empathetic, curious, creative and inclusive
Contact Name: BP
Job ID: 2952100