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Director of ERP and CRM  MS Dynamics 365

Premium Job From Nexus Jobs Limited
Recruiter: Nexus Jobs Limited
Listed on: 5th July
Location: Trumbull CT USA
Salary/Rate: £140000 - £210000
Salary Notes: $140K - $210K plus Benefits
Type: Permanent
Start Date: ASAP

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Director of ERP and CRM  MS Dynamics 365 - London
Our Client is looking to recruit The Director of ERP and CRM  is a senior member of the IT leadership team and reports to the Senior Director of Business Applications. 
You must have expert level experience of MS Dynamics 365 F & O coupled with MS Dynamics 365 CRM.
Must have over 5 years proven track record of working with MS Dynamics 365 F & O coupled with MS Dynamics 365 CRM and ERP applications.
They will be responsible for managing MS Dynamics 365 F&O, MS D365 CRM, all associated independent software package integrated to MS D365 F&O and MS D365 CRM and legacy ERP applications (Navision, DataFlo).
The successful candidate will have experience working with senior management to collaborate on business objectives and solutions. 
They must have strong leadership skills to build and manage an effective team of analysts and developers to support the business's systems and reporting requirements. 
This position will be a key business partner to functions across the organization. 
Their team will support business application users globally and provide support  with local and remote support teams. 
Responsibilities:
              Partner with the functional leaders and their organizations to create Dynamics365 F&O and CRM roadmaps. 
              Oversee the  successful implementation  of the ERP and CRM roadmap and portfolio of projects, either directly or in conjunction with the IT PMO, that is aligned integrated with Company short term and long-term goals
              Establish and lead the creation of technical SOPs and work instructions
              Organize and lead a highly technical global team for scale and growth
              Specify and implement standards, methods, and procedures for inspecting, testing, and evaluating the quality, efficiency, and reliability of business applications
              Implement CSI's technology risk management framework, including Information security, privacy, and disaster recovery.
              Foster a culture of trusted partnership, service, and continuous improvement
              Establish and meet service level commitments to support reliable and efficient daily operations
              Managing significant capital and operating budgets
              Lead and coach the ERP and CRM team to their full potential and develop their careers
              Support and drive process change and communication in line with Dynamics365 F&O and CRM best practice
              Coordinate and contribute to end-user training, including the development of system documentation and training materials
              Assist with functional specifications of customizations and integrations required for Dynamics365 F&O and CRM implementations
              Provide pre-go-live and post-go-live end-user support
              Serve as the lead MS Dynamics 365 F&O and MS Dynamics  CRM technical expert on the development team
              Take responsibility for the customized unit programming and overall system functionality
              Work with the Project Managers, Business Analyst and Consultants to understand the business/application requirements of the assigned task
              Take responsibility for delivering development tasks within agreed budgets and timelines
              Creation of technical documentation for all customizations and integrations
Qualifications:
The ideal candidate will have the following qualifications and capabilities:
              Excellent leadership, management, interpersonal and communication skills.
              Success managing complex systems implementation projects 
              Functional knowledge of MS Dynamics 365 F&O capabilities for finance, manufacturing, and supply chain
              Functional knowledge of MS Dynamics D365 CRM capabilities for the prospect to order, marketing, and field service
              Experience integrating ISVs with D365
              Experience with connecting MS Dynamics D365 with Azure data lake
              Expertise in understanding complex technology & applying it in a practical way to create business solutions
Minimum Experience:
              Bachelors or advanced degree in an analytic discipline such as engineering, economics, or information management
              Experience designing and presenting IT solutions
              In-depth knowledge of MS Dynamics D365 F&O and CRM (CE), including LCS, DevOps, BYOD, Dual-Write (DataVerse), RSAT
              SOX, HIPAA & GDPR knowledge preferred
              Senior-level application management experience (12+ years) 
              12+ years of people management
              2+ years in a large international company preferred
              Excellent organizational skills with the ability to balance multiple demands
              Proven ability to write effective system and process documentation -including business and system requirements, process diagrams, and data flow charts
              Exceptional customer service skills follow up with clients and team members and takes the initiative to anticipate and solve problems
              Effective time management skills
              Ability to communicate effectively with all levels of the business
              Ability to establish priorities, work independently and proceed with objectives with a minimum of supervision
              Ability to handle and resolve conflict
Salary for this role will be in the range £100K - £150K/$140K - $210K  plus benefits.
The position will be based in Trumbull CT USA or Kings Cross London - with remote working until the pandemic is resolved.
Do send your CV to us in Word format along with your salary and availability.