2nd Line Support Analyst (Citrix XenDesktop Essential)

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As 2nd Line Support Analyst, you will provide second level support to clients as well as support the 1st and 2nd line teams to resolve issues that come into the Service Desk. You will have a flair for tech and like to provide robust service delivery to clients, with a strong will to make a difference.Client DetailsMichael Page are delighted to be partnered with this international managed service provider, who due to significant investment and growth, are looking to recruit a 2nd Line Support Analyst.

DescriptionWhat you'll be doing?As 2nd Line Support Analyst, you will provide second level support to clients as well as support the 1st and 2nd line teams to resolve issues that come into the Service Desk. You will have a flair for tech and like to provide robust service delivery to clients, with a strong will to make a difference.Responsibilities:To provide second level support to clients.You will support the 1st and 2nd line teams to resolve issues that come into the ServiceDesk.Take pride in ensuring that incidents are resolved in a timely manner to meet defined service level targets.Complete relevant and skilled investigations, before escalating to 3rdServiceDesk members more junior than you, will love to learn from you, your work ethic and professional IT skills. ProfileKey Skills & Experience:You must have experience of:At least senior 1st line responsibilities ideally within an MSP environmentMicrosoft Office 365 Exchange Online, OneDrive, SharePoint OnLineWindows 8.1 and laterWindows Server 2012 R2 and laterMicrosoft Exchange 2013 and laterEmail security products, e.g. Mimecast / MessageLabsNetworking knowledge covering LAN/WAN technology fundamentalsCitrix XenDesktop 7.15 and later (administration, user support)Experience in these technologies is not essential, but would be an advantage:Microsoft Server/Client OS and/or Office 365 Certifications advantageous but technical ability and aptitude for problem solving is of higher valueActive Directory including knowledge of DNS, DHCP, Group PolicyRemote Monitoring and ManagementJob OfferHighly competitive salaryOpportunity for paid qualificationsFast paced career growth/Personal development plan