Deskside support engineer - Travel required

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Deskside support engineerA Deskside support engineer is required to provide support to customers ensuring that expectations are met or exceeded in accordance with the demands of the business and through end-to-end desk side support.Client DetailsDeskside support engineerMy client is a FTSE 250 marketing-led professional services organisation who is wholeheartedly committed to Diversity & Inclusion. Having launched their D&I strategy back in 2012, they hold some of the most prestigious D&I accolades, such as Clear Assured Gold, The Times Top 50 Employers for Women 2020 & 2018, Inclusive Companies Top 50 2019, Stonewall Top 100 2018, and are a Disability Confident Employer, a Valuable 500 company as well as being a Race at Work signatory. Our client welcomes all applications.DescriptionDeskside support engineerMy client welcomes applicants from a range of industries and is focused on bringing in talented people.The role of the Deskside support engineer is to promptly resolve problems, troubleshoot, and escalate while assisting the broader team in providing a stable, effective IT service to the business.Responsibilities:Demonstrate strong ownership on tasks & projects committed (end to end)Be available to support users and provide constructive feedback Proactively identify gaps and propose continuous improvement Automatise and optimise manual tasks wherever possible Effectively manage chases & escalations, and keep key stakeholders informed Freely engage other IT teams Ability to handle demanding customers and communicate at all levels including Executive Board Level Ability to prioritise workload effectively while ensuring quality results and keep track of progress Ensure (phone) availability and coverage within working hours and willing to extend the working hours during peak times and exceptionally busy periods or major issues when needed. ProfileDeskside support engineerMy client has a hybrid working culture and is open to accommodate different working patterns. Please let us know if there is any support you need so that we can ensure you can thrive during the assessment process.Experience:Ideally educated to degree level in IT and/or computing technologiesAt least 4 years experience as an IT Support Analyst.Focused and results-orientedPossess a committed and responsible attitude with a focus on customer satisfaction.A broad level of skills across PC hardware and software systems including- Windows 10, Active Directory, Windows Terminal Services, Citrix Metaframe, MS O365, Thin Client Terminals, Database Systems, Exchange, VoIP Cisco CUCM.Customer-focused and committed to improving all aspects of the customer experienceExcellent communication skills to build and drive positive working relationships both within the Service Desk team and at all levels of the businessTechnical and customer support experience in a Pan European or Global company is desirableITIL Foundation Certification (preferred)Desirable skills in MAC OS and SSCM knowledge.Job OfferDeskside support engineerSalary - ££ Competitive + (Overtime / Time in Lieu) - Flexibility to travel is required. The role operates on a shift basis based on Business needs and according to the operational Global support operation hours Monday to Friday (08:00 - 19:00). During peak times and exceptionally busy periods, team members may be required to start before or stay after their published Planning.My client is committed to paying people fairly for the role they undertake. They also provide a wide range of benefits to support their employees including well-being programs, an employee Assistance line, the opportunity to buy extra holidays, and a shopping discount offer as part of their flexible benefits scheme.