IT Service Desk Engineer

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Are you looking to further your career in IT? This dynamic IT Services company is looking to recruit an experienced Service Desk Engineer.

They are an outsourcing service provider (established 2004) that are heavily focused on customer service excellence and first-class technology solutions. The role offers the opportunity for you to further develop your skills and also gives a great chance of progression. Interested?

Main Duties & Responsibilities:

- Deliver high-quality remote support on a range of technical incidents and problems across the client base

- Respond to and effectively resolve or escalate customer incidents, queries or complaints

- Act as a technical liaison between Service Desk, customer and support groups

- Influence and communicate with people at all level internally and externally

- Assist Professional Services Team when requested

- Recommend enhancement to the Service Desk processes and tools used ensuring continuous improvements of service

Skills & Experience:

- Excellent communication and interpersonal skills

- High level of customer service skills - Customer experience is key to good support

- A Formal IT qualification (either in place or in development dependant on the level of role), ideally MCSE/MCITP or multiple MCP's would also be beneficial

The successful applicant should have experience supporting:

- Active Directory

- Office 365 / Exchange

- Windows Servers

- Server Virtualisation (Hyper-V / VMWare)

- Local Area Networking

- Routing / switching equipment including, but not limited to, Cisco, Dell, HP switches, routers, and firewalls

In return they offer:

- A Great Working Environment

- Training & Development Package

- 20 Days Paid Leave (increasing by 1 each year up to 25 days)

- Reward Gateway Employee Benefit Scheme