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2nd/3rd Line Support Engineer

Premium Job From Michael Page
Recruiter: Michael Page
Listed on: 25th June
Location: Swindon
Salary/Rate: £30,000 - £35,000
Type: Permanent
Start Date: ASAP

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New role in for a long standing MSP client looking grow their Support team.

They required a strong 2nd Line Engineer with MSP experience to join them on the Swindon site to provide technical support and customer service.

Client Details

My client is a growing MSP based in Swindon


  • In-depth, end to end 2nd/3rd Line support through a ticketing system, dealing with both hardware and software from typical office applications through to more specialised software
  • Setup, deployment, update and maintenance of client Windows based systems.
  • Create and maintain IT related documentation for all systems
  • Managing and maintaining virtualized environments (mainly Hyper-V)
  • Monitoring, support, and maintenance of core servers and services
  • Backups and disaster recovery systems
  • Network infrastructure (both on site and inter site - e.g. VPN, Firewall and Routers)


  • A minimum of 5 years' experience in technical support role
  • Previous experience in both end-user and infrastructure IT support activities essential
  • Solid understanding and experience of supporting workstation environments
  • Good understanding of Microsoft server platforms (including Active Directory)
  • Good understanding of Microsoft Exchange / O365
  • Good understanding of Microsoft cloud solutions
  • Good understanding of networking (LAN/WANs, DNS, DHCP and TCP/IP)
  • Good understanding of security solutions (McAfee, Symantec)
  • Experience of managing and supporting cloud based solutions (backup/DR/email)
  • Experience of supporting mobile devices and relevant OS' (Windows, Apple, Android)
  • Ability to get the job done with a proactive approach Ability and willingness to learn

Job Offer

£30,000 - £32,000 + £3,600 car allowance + additional benefits