This is a 2 year fixed term contract.
Location: London, Victoria
The National Audit Office has a transformation programme to deliver organisational change through the implementation and adoption of revised methodology, processes and tools for Financial Audit within the NAO. The programme is called the Audit Transformation Programme (ATP).
The principle responsibility of the Agile Delivery Manager (ADM) is to deliver key workstreams within the programme. The ADM will be accountable for the performance of the workstream team and for delivering services and products within agreed timescales, to cost and quality standards.
The National Audit Office (NAO) is the UK's main public sector audit body. Independent of government, we have responsibility for auditing the accounts of various public sector bodies, examining the propriety of government spending, assessing risks to financial control and accountability, and reviewing the economy, efficiency and effectiveness of programmes, projects and activities. We report directly to Parliament, through the Committee of Public Accounts of the House of Commons which uses our reports as the basis of its own investigations. We employ some 800 staff, most of whom are qualified accountants, trainees or technicians. They work in one of two main areas, financial audit or value for money (VFM) audit.
The NAO welcomes applications from everyone. We value diversity in all its forms and the difference it makes to our organisation. By removing barriers and creating an inclusive culture where all our people can develop and maximise their full potential. As members of the Business Disability Forum and Two Ticks Disability Scheme we guarantee to interview all disabled applicants who meet the minimum criteria.
The NAO supports flexible working and is happy to discuss this with you at application stage.
Reporting to: ATP Programme Manager
As an Agile Delivery Manager, you will:
- build and maintain motivated teams, making sure there is an iterative plan to work towards
- protect the team and make sure the team collaborates, communicates and focuses on what is most important
- coach team members and others, facilitate continuous improvement and apply the most appropriate agile and lean tools and techniques for their environment
- proactively manage internal and external dependencies, resolve issues, overcome obstacles and get the best value against constraints
- manage delivery, risks and people
- create prioritised delivery plans through all stages of the project and workstreams, ensuring that they are continually reviewed and improved, using agile project management disciplines.
- own and manage workstream scope, challenge and push back where suitable to drive overall project completion, managing change appropriately
- ensure that the delivery of new products or services is to the appropriate level of quality, on time and within budget, in accordance with the programme plan and programme governance arrangements
- proactively drive collaboration and transparency across programme deliverables, ensuring delivery progress is visible to the programme leadership and stakeholders and required delivery documentation is developed
- clarify understanding of stakeholder expectations to ensure delivery continues to work towards meeting strategic goals/outcomes and tailor communications to suit the audience
- set up a culture of continual improvement and feedback, from both a product and process perspective, ensuring that improvements are implemented and evaluated with feedback loops
- be visible to staff, support and manage programme learning within the team and build and provide effective leadership to a multi-functional team
- encourage a culture of innovation focused on adding value to give people space to think creatively
- seek constructive outcomes in discussions, challenge assumptions but remain willing to compromise when it is beneficial to progress, review and share feedback with the team
- manage risks to the workstream's successful outcome
- mentor, coach or line manage members of the delivery community, sharing experience and knowledge, with particular focus on implementing new processes and building new teams with minimum experience
- establish and use commercial frameworks to manage suppliers based on performance, accountability and mutual success
Agile and Lean practices. You know about, and can coach and lead teams on a range of Agile and Lean tools and techniques. You can represent and be an advocate for these tools and techniques. You are innovative and can recognise when something does not work and encourage a mindset of experimentation. You can establish a feedback loop for teams. You can ensure the team has a situational awareness of work and priorities across the team. You can ensure that working practices are iterated to achieve effective delivery. You can adapt and reflect, be resilient and have the ability to see outside of the process. You can use a blended approach depending on the context. You can measure and evaluate outcomes. You know how to help teams to manage and visualise outcomes. (Relevant skill level: expert)
Maintaining delivery momentum. You know how to optimise the delivery flow of a team, managing the pace and tempo. You can actively address internal and external risks, issues and dependencies including where ownership exists outside the team. You can identify innovative ways to unblock issues. (Relevant skill level: expert)
Communication skills. You can listen to the needs of technical and business stakeholders and interpret them. You can manage stakeholders' expectations and be flexible. You are capable of proactive and reactive communication. You can facilitate difficult discussions within the team or with diverse senior stakeholders. (Relevant skill level: expert)
Community collaboration. You can contribute to the work of the community, building successful teams through understanding team styles and influencing as well as motivating team members. You know how to give and receive constructive feedback, facilitating the feedback loop. You can facilitate conflict resolution within teams, ensure the team is transparent and that the work is understood externally. You can help teams maintain a focus on delivery while being aware of the importance of professional development. (Relevant skill level: practitioner)
Team dynamics and collaboration. You know how to bring people together to form a motivated team. You can help to create the right environment for a team to work in and can empower them to deliver. You can recognise and deal with issues. You can facilitate the best team make-up depending on the situation. (Relevant skill level: expert)
Planning. You understand the environment and can prioritise the most important or highest value tasks. You can use data to inform planning. You can manage complex internal and external dependencies. You can provide delivery confidence. You can remove blockers or impediments that affect plans and can develop a plan for difficult situations. You ensure that teams plan appropriately for their own capacity. (Relevant skill level: practitioner)
Making a process work. You can identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated. You can add value and can coach the organisation to inspect and adapt processes. You know how to guide teams through the implementation of a new process. (Relevant skill level: practitioner)
Life-cycle perspective. You recognise when to move from one stage of a product life cycle to another. You can ensure the team is working towards the appropriate service standards for the relevant phase. You can manage delivery products and services at different phases. (Relevant skill level: working)
Commercial management. You can act as the point of contact for contracted suppliers. You understand appropriate internal contacts and processes within a government department. You know how and when third parties should be brought into digital, data and technology (DDaT) projects. (Relevant skill level: working)
Financial management. You know how to balance cost versus value. You can consider the impact of user needs. You can report on financial delivery. You can monitor cost and budget; you know how and when to escalate issues. (Relevant skill level: awareness)
Experience needed for this role:
Delivery. Demonstrable track record in managing delivery at scale on complex IT programmes using a variety of project management frameworks and an ability to adapt based on organisational context. Recent and proven experience of working in the delivery of technology or digital based projects including the creation and management of end to end plans containing complex dependencies across multiple workstreams. A strong understanding and experience of helping teams to adopt Azure DevOps practices and principles is critical.
Management & communications. Substantial experience managing senior stakeholders and tailoring communications accordingly. Able to represent the project or programme across the department and potentially across government and with industry representatives. Should have great team leadership, inter-personal communication, and negotiation/influencing skills to guide, mentor and motivate agile teams. Significant experience in providing objective & practical guidance and coaching to teams, implementing delivery disciplines, and building ownership for high-quality outcomes.
Systems integration & delivery remediation. Recent knowledge and experience working in a systems integration environment and familiarity of the latest different delivery methods and tools. Able to recognise the signs of a project in distress and work with teams on ‘get well' plans supporting them through the cycle to successful delivery
Tools. Hands on experience of configuring ALM tools such as Azure DevOps, and planning software such as MS Project, Smartsheet, etc