Shared Service Desk Analyst


Premium Job From BluetownOnline Ltd

Recruiter

BluetownOnline Ltd

Listed on

10th June 2021

Location

West Drayton

Salary/Rate

£25000 - £25000

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Job Title: Shared Service Desk Analyst

Location: Yiewsley, West Drayton

Salary: £25,000 per annum

Job Type: Full Time, Permanent

Shift Rota: Mon - Fri (including Bank Holidays) split over 3 shifts covering 07:00 - 19:00

Hours: 37.5 hours per week

Established in 1979 and incorporated in 1985, this company is one of the largest independent IT service & support companies in the UK. Their philosophy of ‘service beyond the call' delivers a high level of support to all your company's communications and data management requirements.

Main Duties and Responsibilities:

To take/log/monitor/resolve IT related incidents/service requests via phone/e-mail/portal

Must be self-motivated with excellent customer service and liaison skills

To be proactive and "own" calls residing on the Service Desk

Drive/manage calls to resolution within SLA

Act as a first line escalation point (for immediate issues) and refer more complex issues

Liaise with customers and 3rd Parties

Develop & share content in Knowledge Base

Pro-actively resolve issues with service calls, escalating when required

The Successful Candidate:

Essentials

Excellent communicator both written and verbally

The ability to work well alone and under pressure

Previous experience of Wintel environment

Analytical Skills

Clear and professional telephone manner

Previous Service/Help Desk experience MS Office Suite (to include upto Office 365), Internet, email (Outlook - Exchange/ Google mail), fault diagnosis, AD, Citrix.

Assist with assignment of calls

Assist with call queues.

Basic Hardware knowledge (HP platforms)

Build knowledge of Bespoke Business Apps

Wintel knowledge (XP/Win 10, Windows Server 2003/16)

Basic Networking knowledge

BES Administration/Device Activation

Basic Exchange Administration

Assist with Tablet & Mobile Devices issues

Working knowledge of Google Apps and MS Office 365

Knowledge of ITIL practices and processes

Preferred

MCITP Windows Server/Workstation Administration

Microsoft Office Specialist (to include MS Azure and O365)

Citrix certification

ITIL Service Management Foundation

SAN technologies

Citrix

Ms Exchange

Smartphones

SQL

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of; IT Support Service Desk Team Leader, Senior IT Service Desk Consultant, IT Support Consultant, Customer Support, Senior 1st Line Support Engineer, 1st Line IT Support, Senior Helpdesk Support, 1st IT Support Analyst, 1st Line Support Engineer Team Leader, 1st Line Support Technician, Helpdesk Analyst, Helpdesk Support, IT Support Analyst may also be considered for this role.

You are currently using an outdated browser.

Please consider using a modern browser such as one listed below: