Technical Support Analyst

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Everything we do is geared around helping our customers to run their businesses as efficiently as possible, whilst enabling them to fulfil their customer expectations. Our customers rely on us to provide superior levels of control, throughout their businesses, that deliver a real-time understanding of what's going on. By working with us, and through the use of our specialist software, they can make informed, effective decisions and fine tune their operations in real-time.

We are seeking a high-energy, team oriented Support Analyst to provide technical support to customers. You will work directly with customers to troubleshoot, install and configure the various software modules and will report to the Head of Support. This role is the perfect opportunity to jumpstart your career in technology, you'll learn diverse software programs, technical support processes, and know each day that your work helps businesses around the globe be successful.

Desire to learn new technology quickly and contribute to a fast-paced technology team

1-3 years of combined customer service and software experience

Working knowledge of Windows OS

Strong written and verbal communication skills

Strong interpersonal and customer service skills

Experience working with helpdesk ticketing software a plus

Experience with software applications (bespoke, food industry a bonus)

We offer competitive pay & annual bonuses along with a range of other benefits including Gym memberships, pensions and more. Most of all, We offer a dynamic, fun, and fast-paced work environment, filled with hard working, loyal and happy co-workers.

Free on site car parking at our offices.

Role is office based.