IT Technical Support Engineer / Help Desk
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Help Desk / IT Technical Support Engineer who has solid first line and second line remote service desk and desk side user support experience is required for a well-established company based in Wolverhampton, West Midlands
SALARY: £25,500 per annum + Annual Performance Bonus + Benefits
BENEFITS: up to 5% Annual Personal Performance Related Bonus, Annual Company Performance Related Bonus, Annual Pay Reviews and Increases, Company Pension Scheme, 20 Days Annual Leave plus 8 Bank Holidays, Continuous Training and Development
LOCATION: Wolverhampton, West Midlands
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37.5 Hours per Week, Monday to Friday
JOB OVERVIEW
We have a fantastic new job opportunity for a Help Desk / IT Technical Support Engineer who has solid first line and second line remote service desk and desk side user support experience.
Working as the Help Desk / IT Technical Support Engineer your core function is to provide day to day support to all users of the company's information systems both face to face and with remote support technologies. The role will be the first line of support encountered by all staff and will respond initially to all requests.
As the Help Desk / IT Technical Support Engineer you will require the ability to prioritise requests and escalate where necessary and support will be provided across all sites and may require travel. This is a hands-on role that will require a broad range of IT support skills and customer service skills covering Operational, Strategic Personal Development and Health and Safety Tasks.
DUTIES
Your duties and responsibilities as the Help Desk / IT Technical Support Engineer will include:
Act as first point of contact for all IT requests and issues
Manage and maintain the IT Service Desk System
Attempt a first fix resolution on all IT issues
Effectively resolve all IT issues within the competencies of the role
Escalate all issues where a resolution cannot be found or that are beyond the competencies of the role
Update and maintain the IT asset register
Administer Active Directory user accounts, including creating new accounts, adding and removing group memberships, disabling leaver accounts.
Maintaining and configuring user equipment including laptops, mobile phones and tablets
Delivering and installing user equipment
Assisting with installation and configuration of new systems
Contribute to IT policies and procedures
Create and maintain PC and laptop build images
Maintain the PC and laptop image deployment system
Travel between all sites as necessary to setup, support and maintain IT infrastructure as required
To assist in the day-to-day management of desktop equipment including installing software and maintenance patches and identifying equipment that requires upgrade
CANDIDATE REQUIREMENTS
As a successful candidate you will have the following skills and experience:
Previous experience of working in a busy IT environment
Minimum Grade C GCSE in English and Maths (or equivalent)
CompTIA A+ or equivalent experience
Knowledge of Office 365, Active Directory and Windows Server is essential
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P6530
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