IT Support Technician / Service Desk Analyst

This job has now expired please search on the home page to find live IT Jobs.

Job Title: Support Desk OperatorLocation: York, North YorkshireSalary: £18k to £23k dependent on experienceJob type: Permanent, Full time (8:30am - 5pm)Optisoft is one of the market leaders in providing specialist IT solutions for opticians and the optical profession. Our head office is in York and we service customers based throughout the UK and Ireland.About the RoleWe're currently looking for an experienced IT professional to join the Support Desk Team in providing a high quality and efficient service to over 1000 customers with their hardware and software.The ideal candidate will have a passion for computers, be able to demonstrate an in-depth knowledge of the Microsoft Windows operating system environment and have at least 2 years Support Desk experience of troubleshooting and resolving common problems experienced by users.Responsibilities will include:Provide telephone support for customers in difficulty with software or hardwareAnalyse and resolve the customer's problems as quickly and efficiently as possibleDial in to the customer's system to provide remote support when necessaryLog all calls on the company's support software and update as necessaryDocument and report 'bugs' / 'change requests' to DevelopmentMake courtesy calls to customers who have not contacted the Support Desk for more than 6 monthsThere may be some travel to customer sites across the UK, which may involve overnight stays. The company pool car would be made available for thisAbout You:Excellent communications skills and a good telephone mannerGood attention to detail and the ability to work under pressureA calm, patient and professional demeanourAbility to plan and execute work both independently and as a team memberSelf-motivation to learn new skills and update existing onesReliable and punctualEssential Skills:Hands-on experience working in an end-user desktop support role (Minimum 2 years)Thorough understanding of PC hardware, peripherals and peer to peer networkingGood knowledge of Microsoft Windows desktop environment and Office suiteFull and clean UK driving licenseDesirable Skills:Microsoft (or similar) accredited training would be advantageousLogMeIn remote support softwareDiagnostic utilities, such as anti-virus, anti-malware and moreExperience of supporting SQL Server based applicationsBenefits:Opportunities to learn and progress within the companyHolidays starting at 24 days increasing to 29 for long term serviceDeath in service and critical Illness coverAuto-enrolment into pension scheme (Royal London - 5% employee / 3% employer)Please click on the APPLY button to send your CV and Cover Letter for this role.Candidates with the relevant experience or job titles of; IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 2nd Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, Support Technician, 2nd Line Support Technician, Technical Support, IT Support, 2nd Line Support and Support Desk Consultant may also be considered for this role.