Cloud & EUC Services Analyst

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For the Competition and Markets Authority (CMA) to be a world-leading competition authority and work to the highest professional standards it is essential that our technology is fit for purpose. To help facilitate the successful delivery of the Cloud and End User Computing (EUC) and resolve technical issues, we now have an exciting opportunity for an effective IT specialist to play a key role in our Business Services, IT Department.

As the Cloud & EUC Services Analyst you will provide your high-quality technical expertise to resolve complex escalations from the Service Desk and run bespoke cross-organisational projects; leading on logistics relating to ensuring the CMA end users computer experience is the most effective and efficient possible.

Your key responsibilities will include:

Working closely with the ServiceDesk, Infrastructure Team and AV team to resolve issues as they arise

Providing high-quality support to projects or initiatives to develop EUC devices roadmaps, execute rollouts and upgrades

Using Microsoft System Center Configuration Manager (SCCM) to deploy applications, Windows updates, upgrades and operating systems

Engaging in administration elements of the Cloud/O365 and EUC services to ensure system stability

Using SCCM, MBAM and group policy for the deployment and management of enterprise-wide endpoint security

Using Microsoft Intune for the Mobile Device Management of CMA mobile phones and tablets

Proven experience and technical knowledge of working within an IT Operational support position, supporting the following technologies (SCCM, Microsoft Intune for MDM, Office 365 Applications, Azure, Apple iOS, iPadOS and macOS deployment and management with DEP / VPP / Apple Business Manager) is essential.

You will also need experience of supporting unified communications platforms from Microsoft including Skype for Business and Microsoft Teams. The ability to work autonomously is key as are excellent customer facing skills and the ability to successfully manage escalations from stakeholders whilst remaining flexible and willing to carry out any activities in support of projects.

In return the CMA is a hugely diverse, rewarding and stimulating place to work - an opportunity to work for the public good and to stretch and develop yourself in doing so. We offer generous benefits, including an excellent pension scheme, at least 25 days leave (increasing to 30 over five years), and generous maternity/paternity leave provision. You can also take advantage of interest-free season ticket loans, a cycle to work scheme, our employee assistance programme and favourable consideration of flexible working.

To find out more and about working for the CMA, please click on the APPLY button.

Closing date for applications: 21 June 2021.

The CMA are an accredited Disability Confident Employer, and we are an equal opportunities employer, welcoming suitably qualified applicants from all backgrounds.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.