Application Support Analyst


Premium Job From Genesis

Recruiter

Genesis

Listed on

28th May 2021

Location

London

Salary/Rate

Competitive + Benefits

Salary Notes

Competitive + Benefits

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Genesis is a global software company with a pioneering vision, technical innovation, and team that is changing IT delivery. Permanently. We've just completed our Series B funding round, backed by GV (formerly Google Ventures), Salesforce Ventures, Citi, Illuminate Financial and Tribeca Early Stage Partners and due to growth, we're recruiting now for Application Support Analysts. Interested? Read on to find out more.

Position

What are we looking for

We are currently recruiting for an Application Support Analyst to join our Support function at an exciting time of our rapid expansion. Reporting to the Head of Support, our vision is to create a world class global support team for our clients and to support their LCAP infrastructure and platforms.

The role will suit a technical minded individual who loves to problem solve and has great communication skills - you will have to speak to customer IT teams and business users, alongside our internal Dev and product teams. Our support analysts must also be keen to understand the wider business flows and systems at the customer site to provide a first class support experience.

The main purpose of the role is to ensure and maintain business application stability as well as action client/user requests/problems.

How you'll play your part

1st and 2nd front line support of Low-Code Application Platform applications and infrastructure

Liaison between 2nd and 3rd line teams, as well as development and other IT infrastructure departments

Regular communications with an extensive client base to provide status updates, successful solutions as well as documenting all activities for future reference

Responsible for the recording of issues and actions and being able to provide incident and problem management (understanding of ITIL processes)

Tracking and monitoring of all our clients hosted platforms (Prometheus / ITRS)

Act in a strict change management regime, involving testing in UAT and like-live environments

Capacity management and tracking and management of audit requests

Small scale application upgrade, configuration and patching across multiple environments in line with requirements

Oversight, QA and sign off for all go live and production changes/upgrades

Contribute to departmental and company-wide process improvement

Operate as part of a shift rota, covering the hours of 07:00 - 18:30 including bank holidays

Weekend and evening pager cover on rota

Requirements

The experience you'll bring

Proven industry experience as a Support Analyst with at least 3-5 years experience in supporting capital markets solutions that process financial instruments

Strong problem-solving and analytical skills.

Strong communication and interpersonal skills. Ability to explain technical concepts to non-technical persons with proven experience of working with business stakeholders and external clients.

Willingness to take ownership for problem resolution and additional responsibilities where applicable

Extensive scripting and programming skills (esp Java)

Groovy, Kotlin, JavaScript and SQL advantageous but not essential

High proficiency with Linux environments (Redhat and CentOS)

Good understanding of networking and client/server technology (http vs websockets and ports), FIX connectivity is also a bonus.

Worked with and have an understanding of cloud computing and environments, ideally AWS hosting

Proven industry experience following Agile Software Development practices

Knowledge of the typical flows and functionality associated with handing business flows in one or more asset types; equities, fixed income, FX, listed future and option, OTC derivatives

The ability to constructively participate and critique in technical and functional discussions with talented technical architects and lead developers

Process excellence - a passion to achieve results though effective organization and process disciplines

Ability to work both independently and as part of a team.

Ability to maintain confidence and composure in all situations.

Self-starter with strong sense of ownership.

Other Information

What a role with Genesis offers

25 days holiday + 8 days bank holidays

Private Healthcare

Pension Plan

Company Bonus Plan

A tailored personal development and training programme.

Autonomy. Trusted and empowered to deliver and be your best.

Think you can help us change the FinTech industry? Apply now and we'll be in touch once we've reviewed your CV.

Genesis - Code Less, Do More

About Us

We are technology pioneers with a clear purpose of being the Low-Code Application Platform (LCAP) for financial markets - changing IT delivery across the entire industry. We work faster, harder and smarter than the competition so that we can solve some of the biggest and most complex challenges to deliver innovation and digital transformation.

We value every one of our employees and everyone in the company makes a difference. The diversity of our people makes us who we are and we work hard to make everyone feel included, no matter your background. Come join and be part of the Genesis family of pioneers and lets Code Less and Do More!

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