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Service Engineer

Premium Job From Lloyds Banking Group
Recruiter: Lloyds Banking Group
Listed on: 24th May
Location: Edinburgh
Salary/Rate: £54000 - £61000
Type: Permanent

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Lloyds Banking Group are transforming the way we do Engineering. We've created "LBG Labs" and we're building multi-functional, co-located teams giving them freedom to bring technology to the forefront of our business. This will help us create new, and improve existing, products and services to help us really make a difference to our customers.
Want to know more?
A Lab is a co-located team who work together on key projects to deliver value at pace by designing services that people find useful, easy and engaging to use. Typically, a Lab has a strong focus on complex problem solving in an agile environment where engineers are free to experiment and create innovative products which will transform the way our customers engage with us.
Our Insurance & Wealth (I&W) Labs are focused on improving support to our customers throughout their financial lives, with clear, straightforward customer journeys, helping empower them to make the right decisions on their long-term Saving, Investment & Retirement needs.
About the role:
Your role as a Service Engineer is important in the future of our Protection service. You'll be able to shape the way we deploy and manage services using cutting edge technology. As part of this transformation we are introducing tooling that allows Scottish Widows to continuously monitor the Full Stack of Web Clients and applications, using tools such as Microservices Service Mesh, Dynatrace & Splunk.
On a day to day basis, this will mean being part of an engineering team who will:

Improve cost, pace and quality of Engineering services.
Manage a service continuous improvement pipeline of work
Live support and technical oversight capabilities.
Look to assist in solution designs through an operational lens.
Manage any known service problems via ServiceNow and raise risks where appropriate.

As a Service Engineer you will be expected to demonstrate and apply exemplary service engineering practices and skills, whilst working in a collaborative and agile environment.
Here's where you'll make a difference:

You'll be accountable for delivery of live service to LBG customers through our business units.
You'll own service delivery of projects and continuous improvement pipeline
Work with Dev/Ops Feature Teams to ensure technical roadmap understood for systems. Actively involvement of ideas & tools that contribute to the DevOps roadmap.
Build capability across colleagues, partners and other suppliers to ensure delivery of services to support LBG business strategy.
Optimise the total cost of ownership of systems through new solutions / tooling where appropriate.

What we need from you:

Sound decision-making abilities when faced with complex demands and issues that can, and will, arise throughout delivery of services
Excellent analytical and troubleshooting skills with high attention to detail.
A strong understanding of SQL, (ideally Oracle or PostGreSQL).
Work with Engineering and external partners to resolve incidents
Strong knowledge of the software development life-cycle from design, build to production
Service Management background, particularly in the areas of Incident and Problem Management.

The following are nice to have, but definitely not essential:

Orchestration & maintenance of cloud hosting solutions such as Azure, Google Cloud Platform & IBM Private Cloud
Experience in the use of Micro Services architecture
Knowledge of Real Time application and user monitoring software, (e.g. Dynatrace).

Join us and be part of an inclusive, values-led culture that celebrates diversity, equal opportunity and provides opportunities for flexible working.
Together we'll make it possible...
So what can we offer you in return?
Whatever your aspiration, you can also expect excellent benefits, personal development and a career that's enriching and full of opportunity.
You'll also receive a package that includes:

Discretionary bonus
Cash sum of 4% which you can exchange for a variety of benefits or simply take the cash
Private Medical Insurance
Pension, where we'll give up to a max of 16%
Share plans
30 days holiday (plus Public)

Are you interested in joining us? Apply today, we'd love to hear from you...