IT Service Desk Engineer - Apprentice
British Antarctic Survey
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IT Service Desk Engineer - Apprentice
The British Antarctic Survey is looking for an IT Service Desk Engineer Apprentice.
IT ServiceDesk engineers are required to support users, computer systems and information technology facilities used within BAS. Duties will include responding to user requests, setting up new devices for users, operation and support of computer systems, software, and networks at BAS in Cambridge.
As part of the ServiceDesk team you will be exposed to all areas of IT and contribute towards its success.
You will work as part of the wider BAS IT team providing services to around 550 staff.
Who we are
British Antarctic Survey (BAS) delivers and enables world-leading interdisciplinary research in the Polar Regions. Its skilled science and support staff based in Cambridge, Antarctica and the Arctic, work together to deliver research that uses the Polar Regions to advance our understanding of Earth as a sustainable planet.
Through its extensive logistic capability and know how BAS facilitates access for the British and international science community to the UK polar research operation. Numerous national and international collaborations, combined with an excellent infrastructure help sustain a world leading position for the UK in Antarctic affairs.
British Antarctic Survey is a component of the Natural Environment Research Council (NERC). NERC is part of UK Research and Innovation www.ukri.org. We employ experts from many different professions to carry out our Science as well as to keep the lights on, feed the research and support teams and keep everyone safe! If you are looking for an opportunity to work with amazing people in amazing places, then British Antarctic Survey could be for you. We aim to attract the best people for those jobs.
Operation and staffing of the BAS IT Service Desk.
Providing first line response and support for all calls and requests from users of the BAS IT service. This will include supporting BAS headquarters in Cambridge, remotely to staff based on Antarctic Research Stations and BAS Research Ships.
A key part of this role is for the incumbent to undertake and complete IT apprenticeship Level 3 and potentially Level 4.
5 GCSE's and/or relevant IT qualification.
Logging, completing and tracking support/maintenance requests to IT raised through the Service Desk system. Escalating and tracking higher level support calls to others in the IT team.
Diagnosis of problems over the phone, via email or face-to-face
Installing and upgrading desktop units running Windows, Linux and Apple operating systems.
Maintaining shared network-printing facilities.
Updating the Service desk procedures, IT support documentation, and user instructions.
Follow accurately all current procedures, e.g. account creation and deletion.
Monitoring IT systems and notifying the relevant teams when irregularities occur.
Assisting IT engineers with hardware & software repairing & upgrading.
Undertaking network/communication tasks e.g. patching, setting up telephones and extensions as required.
Undertake other duties as appropriate as requested by the BAS Director
Please quote reference for any queries: BAS 21/79
Closing date for receipt of application forms is: 13 June 2021
Interviews are scheduled to be held on: 1 July 2021
At BAS, our vision is to be a world-leading centre for polar science and operations. Making our vision a reality depends on the excellence and diversity of our staff. We are committed to creating a workplace where all our staff can flourish and succeed. BAS is a Disability Confident employer, we are proud to hold a bronze Athena Swan award and we are a member of enei, the Employers Network for Equality & Inclusion.
We appreciate the importance of achieving work-life balance and support this with a number of family and carer-friendly policies. Plus a flexible working policy for those who may wish to amend their working pattern or arrangement.