Infrastructure Support Specialist
Recruiter
BCT Resourcing
Listed on
18th May 2021
Location
City Of London
Salary/Rate
£30000 - £40000
Type
Permanent
Start Date
2021-05-18 10:59:31
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Infrastructure Support SpecialistCity of London
This is a Group level role supporting the Group IT infrastructure. We are a small but effective team who pride ourselves in our customer-service and "can-do" attitude. Working closely together to share knowledge and skills to be the best we can be. The role will suit someone with 1st and 2nd line experience from a Service Desk and desktop support background looking to progress into infrastructure, projects and being an escalation point for others in the team.
Key Responsibilities
* Working with the IT Service Desk and Network to provide support for the user base and the IT Infrastructure.
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* Mentor of Junior IT service desk members and form part of the escalation into a 2nd / 3rd line role.
* Provide escalation for 1st Line support on IT and Service Desk requests.
* Provide ownership and innovation of the Service Desk and enable new features, improvements, and service level agreements.
* Provide operational reporting for the Infrastructure Team Lead.
* Ensure support tickets and incidents are dealt with in a timely manner and within agreed SLAs.
* Build and maintain relationships with 3rd party suppliers for services such as IaaS, managed printing and software vendors.
* Perform computer / server and software installations.
* Support the ongoing maintenance and stability of IT Services
You will be able to demonstrate a working knowledge and experience of the following:
* Troubleshooting desktop and server hardware faults and issues.
* Microsoft Windows Server 2016+ and above
* Azure Infrastructure-As-A-Service and O365, as well as knowledge of the various platforms that fall under these.
* Citrix knowledge of catalogues, redeployments of images and using Citrix Studio and Director.
* Lenovo, HP technologies, Citrix and thin clients
* Internet security gateways, email security gateways and archiving solutions.
* Endpoint protection management and monitoring
* Networking, WAN, LAN and network skills.
* Cisco Meraki & Mitel telephony experience would be ideal.
The following qualifications would be beneficial:
* Microsoft - MCP accreditation in Desktop & Server Support/Configuration.
* ITIL v3 Service Management (Foundation).