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IT Support Shift Team Supervisor

Premium Job From UK Atomic Energy Authority
Recruiter: UK Atomic Energy Authority
Listed on: 17th May
Location: Culham
Salary/Rate: £43,396 - £46,293
Type: Permanent
Start Date: 2021-05-17

IT Support Shift Team Supervisor

Site Location: UKAEA Culham, Oxfordshire
Department: CODAS & IT
Type of Employment: Full-time
Discipline: Information Technology
Salary: £43,396 to £46,293 excellent benefits including outstanding pension

Company Description

By 2050, the planet could be using twice as much electricity compared to today. Are you interested in contributing and helping to shape the future of the world's energy? If so, read on.

Fusion, the process that powers the Sun and stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs. UKAEA are at the forefront of realising energy from fusion, working with industry and research partners to deliver the ground-breaking developments that will underpin tomorrow's fusion power stations with the aim of bringing fusion electricity to the grid.

Job Description
Who are we looking for?

We have a great opportunity for you to join us as the IT Support Shift Team Leader (note: this role is not permanent shift working) within the CODAS & IT department. You will provide a vital role managing an established team and be involved with providing 1st line support for the UKAEA and Culham site. The role involves ensuring experimental, business and scientific IT service availability is maximised and available at all times as well as being part of a team supporting IT services used in the development of leading edge technologies.

What will you be responsible for?

- Direct line management of the IT Support Shift team (currently 6 members). Responsible for all staff management matters. Delivering IT support alongside the team and applying technical knowledge and experience to ensure workflows are managed in an efficient and timely manner
- The job holder will form part of the team providing 1st line IT support services for business and operational IT systems primarily in the main data centre including desktop PCs, laptops, servers, data storage systems, plant computer systems, networks, printers, software and video conferencing services
- The first line support and monitoring of computer building services, e.g. power and cooling for the main datacentre as well as remote IT facilities located across the site
- Apply, develop and promote the use of ITIL processes within the team and related activities
- Work closely with and support the datacentre manager

The role is normal hours and not shift permanent shifts, however it is possible that cover for shifts may be required for shift shortfalls due to illness or availability of staff cover. It should be pointed out that this is a very rare occurrence. Part of the role is to support equipment on plant in areas that are under radiological control.


Essential skills, experience and competence required

- Significant experience of working within IT Support, ideally within a datacentre environment
- Proven management or supervisory experience of an IT related team. Good knowledge of Microsoft Windows 10, Office 365 including Word, Excel, Outlook, OneDrive and SharePoint
- Good knowledge of PC, laptop, server, storage system and peripheral hardware
- Good knowledge of wired and wireless networks
- Experience of using a recognised ITSM application
- Educated to degree, HNC level or equivalent experience in an IT or Scientific subject

Desirable skills, experience and competence

- Building and commissioning of network & server racks
- Use of DCIM Tools
- Management of datacentre services specifically HVAC and power systems
- Asset Management of hardware and software for compliance requirements
- ITIL Foundation (V3 or V4)
- Safety accreditations such as IOSH

Additional Information

What we offer

- A competitive salary
- A culture committed to being fully inclusive, supported by a Being Inclusive Strategy and Inclusion Ambassadors
- An Employee Assistance Programme and trained Mental Health First Aiders, with a full calendar of health and wellbeing initiatives
- Flexible working options including family friendly policies
- Emergency leave (paid)
- 30.5 days' annual leave (including privilege days and 3 days between Christmas and New Year) increased with length of service
- Wide range of career development opportunities (e.g. professional registration, internal promotions, coaching and mentoring programme)
- Outstanding defined benefit pension scheme
- Annual corporate bonus scheme
- Relocation allowance (if eligible)

We welcome applications from under-represented groups, particularly from individuals from black and other ethnic minority backgrounds, including nationality and citizenship, people with disabilities, (visible and hidden) and women. Our dedicated ‘Equality, Diversity and Inclusion' (EDI) partner, with the support from our Inclusion Ambassadors, is actively promoting EDI and taking steps to increase the diversity of our people through reinforcing best practice in recruitment and selection, and revaluating approaches where it is clear we can remove barriers to success. We are easily accessible by car and are a 10-minute walk from Culham Railway Station in Oxfordshire.

Please be advised that this vacancy is due to close on 11th June 2021. We may close earlier than this date if large or sufficient numbers of applications are received.

Please note, all employees working at the UK Atomic Energy Authority will be required to complete an online Disclosure Certificate application as part of their clearance - The Disclosure & Barring Service (DBS) checks will show the details of all current criminal convictions (convictions considered unspent under the Rehabilitation of Offenders Act 1974) or will confirm that there are no such convictions.

Contact Name: UK Atomic Energy Authority
Reference: TJ/8716/ACBZR1106/SG
Job ID: 2932873

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