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Assistant Director of Operations & Interaction (RUN)

Premium Job From London Borough of Newham
Recruiter: London Borough of Newham
Listed on: 11th May
Location: Newham, East London
Salary/Rate: £84,336 - £93,708
Type: Permanent
Start Date: ASAP

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About us

oneSource is one of the largest and most diverse ‘in-house' shared service functions in the UK, supporting London Boroughs of Havering (LBH) & Newham (LBN). Bringing together 23 different services and over 1,000 employees; we pride ourselves on; the integrity and professionalism of our people, the ethics and quality of our business practices, and ensuring the best value for our customers, residents and the public purse.

Our vision is to provide a shared service for the public sector, by the public sector. Our mission is to make our vision a reality by moving from an outsourcer to an integrated corporate service. Both our vision and mission are underpinned by our core objectives to drive council-wide improvements and nurture relationships with stakeholders, whilst developing & empowering teams to achieve operational excellence.

Recognising the many relationships between both colleagues and partners, we have a unique oneSource standard that embodies the work we do, which simply translates into one core value, ‘Supportive'. By providing a supportive culture, we create an open environment to inspire, challenge, and develop our people, which in turn contributes to a positive impact on the output of our services. We are committed to being supportive in everything we do:

  • In our work
  • In our communications
  • To our environment
  • To each other
  • To ourselves

About the Job

We are undergoing a transformation of our IT organisation to improve the quality and capacity of our services and are seeking an energetic and passionate Assistant Director for Operations and Interaction (RUN) to deliver a great IT service directly to our circa 7000 staff and indirectly to over 600k residents and businesses in two vibrant London boroughs.

This role leads a diverse team of around 50 to deliver all front-line IT-related services, support, and core infrastructure. You will ensure that incident management and problem resolution are highly effective and drive continuous improvement of all IT services.

Building long-standing relationships with colleagues, partners, and suppliers, the role is accountable for the overall service delivery, taking an active role in the development of the internal IT infrastructure. This includes the modernisation of the technology infrastructure, whilst providing specialist expertise and advice on which technology supplier(s) we should partner with.

Driving forwards continuous improvement initiatives the Assistant Director will initiate the preparation of tenders, taking a lead on the assessment of proposals based on pre-defined criteria. Ensuring the appropriate maintenance of ongoing contracts, the role leads regular service reviews with suppliers to monitor progress, whilst identifying gaps in delivery.

About You

This role offers you the ability to define and implement the acceleration of large-scale change across both partner organisations. As such, we are looking for you to provide proven experience of building a high-performing IT function and delivering a great operational IT service including spearheading continuous improvement initiatives from conception through to execution within a similar environment.

Strong leadership and communication skills, along with a deep understanding of the technology landscape is a must, as you will be expected to advise senior figures of both partner councils on technological advancements and how we can utilise them within a Local Authority.

You will have experience operating at a similar level, delivering an exceptional service within the public or private sector. This is a demanding role where no two days are the same, as we are looking for you to embrace change, challenge the status quo, and seize opportunities to the benefit of our residents, partners, and colleagues.

For more information on the skills and experience required in this role, click here to view the Job Description & Person Specification.

We particularly welcome female applicants and those from an ethnic minority, as we continue to ensure an inclusive working environment for all. 

About Us

The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east.  It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the both the Theatre Royal Stratford East and Stratford Circus Arts Centre offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.

Newham has a large housing regeneration programme that will build over 1,000 new council homes by 2022.

To apply, please visit our website by clicking Apply Now.

Closing date: 20 May 2021
Interview date: 28 May 20221.
Offer/ Feedback: 31 May 2021.

*Please note that should you be shortlisted to interview, you must be able to attend an interview on the 28 May. Unfortunately, due to panel availability, this cannot be rescheduled. Shortlisted candidates will be notified on the 21 May 2021.